Lexus Plymouth

Great customer service, John and Paul were very friendly and helpful. I feel confident that I bought my new car from a top quality dealership.

One morning whilst visiting family in Cornwall my IS300h refused to start. Lexus roadside assist sent out the AA who informed that a replacement 12V battery was required. I contacted Lexus Plymouth who booked me in the following day and replaced the battery within 40 mins. Great service and lovely people, a pleasure to deal with.

We bought my new (to me) car here today, and couldn’t be happier! The customer service from John and Paul was fantastic, everything was explained really well, and we left feeling really confident about our purchase.Special thanks to John for coming in on his day off, so we could make sure the car was right for us.I love the car so much, and I’m really glad we bought from here. Thank you guys! :)

I arrived at Snows with my Lexus for its annual service and MOT test. I had washed waxed and vacuumed my car prior to arrival. When I was asked if I wanted a complementary wash and vacuum I saw no point in using more water and resources and declined the offer. I inspected my car before I drove away and noted that the rear of the car was covered in dried grey and dirty water. Why? when everything else about the visit was well delivered.

excellent service as per usual. As i live 85miles away i request a courtesy car, as usual it was there waiting for me. I needed to get back home to look after my wife and so the service and MOT was done asap. Thank You Lexus.

Montana Johnstone is an exceptional service advisor who goes above and beyond to ensure customer satisfaction. From my context, I can tell you that Montana has been working at Lexus Plymouth for several years and has gained a reputation for being knowledgeable, friendly, and efficient.Whenever I have brought my Lexus to the dealership for service, Montana has always been there to greet me with a warm smile and a genuine willingness to help. They take the time to listen to my concerns and explain the necessary repairs or maintenance in a way that is easy for me to understand. Montana's attention to detail is impressive, and I always feel confident that my vehicle is in good hands.One thing that sets Montana apart is their commitment to providing exceptional customer service. They are always available to answer any questions I have, and they keep me updated on the progress of my vehicle throughout the service process. Montana's professionalism and dedication to their job are truly commendable.Overall, I highly recommend Montana Johnstone as a Service Advisor at Lexus Plymouth. Their expertise, friendliness, and commitment to customer satisfaction make them an invaluable asset to the dealership. If you're looking for a service advisor who will go above and beyond to ensure your Lexus is well taken care of, Montana is the person to see.

This was my second service of my RX450h with the dealership and unfortunately it failed to meet the standards I was expecting. This was the first time I chose to wait for the MOT+interim service which they estimated would take about 2 hours. Granted a tyre needed to be replaced, it did take longer but I didn't expect it to take almost 5 hours. They included a wash and vac which they said they did and was the reason for a slight delay, this was what the boot looked like when I got home after the apparent clean. I wouldn't have minded if they said they couldn't or didn't clean the car but to say that they have and for the car to still look like this is disappointing. I do appreciate everyone is busy and overworked during these times but these are basic standards that should be met.

The customer service was excellent as usual, Montana was very professional and ensured that Covid hygiene protocols were followed, and provided a courtesy car as well. Will definitely use Snows again.

Great service. Great customer care. Wouldnt go anywhere else.

Staff was friendly and helpful. Service was good and prompt. A bit expensive but it's worth to have a professional experience for the car.