FloridaTix

Waiting over a month for a refund. Sent a universal ticket back tracked and signed for at attraction world spoke to them on the phone in beginning 3 emails sent with responses it's being processed still waiting. Quick to take your money refunding not so quick . Their competitors 48 hours to refund .

Bought tickets for micky not so scarey halloween wouldn't highy recommend some staff was rude,

Bought 4x tickets to the 3 Park universal tickets through this company . Had issues in orlando where we did not use them . I spoke to studios who advised to contact floridatix . And from there this is where problem after problem persisted . Asking for money back for your tickets is impossible they take no responsibility and basically say no . This is where now I realise you are not covered even under there insurance bit if something actually goes wrong after they issue . You are never getting money back for you not using there tickets . They just say to need to email this or email that write a complaint in it takes 28 days . I requested to see there refund policy's or if they had such a policy of all there tickets is non refundable etc . And now they have gone full silence . If you are planning to buy tickets for parks just be mindful if a problem happens . You are not getting your money back here .Will never use this company again

I purchased tickets from them for my first trip to Disneyworld in September 2022. Payment went through but I didn't receive any tickets. When checked with them, they said they did not receive any payment from my bank, Citibank. Thus, in good faith I repurchase the tickets in Octover.. Once again, the same thing happened. At last, I emailed them to inform that I have paid twice for the tickets each costing me about 2K and have not received any tickets from them. Since Nov 2022, they have been not responding to my emails and reguse to help me! DO NOT PURCHASE FROM THEM, THEY ARE NOT TRUSTABLE!

Pay extra for so called cancellation insurance but still no refund received despite being nearly two months after I initially contacted them.

They were so helpful, changed tickets about no issues, bought about 7 different lots from them, couldn’t recommend them highly enough

Bought kennedy space centre tickets, best price I could find anywhere and also managed to get tickets that included lunch vouchers. Thought it might be something that ended up being a few dollars off if we bought a specific thing but actually got $15 each to spend at any of the food venues there, excellent! Voucher easy to use no hassle with it, and also used the pay deposit option which worked well

Got a good deal on Mickeys Not So Scary Halloween Party and Halloween Horror Night tickets. Tickets were sent the next day by email however I missed them as they went to my junk, when I emailed about this I had a reply extremely quickly and they resent my tickets. I have linked both tickets to my Disney Experience and Universal App no problem. I am very pleased with the service and would use them again!

I am extremely disappointed with Florida Tix. We had booked to go to clear water via the clear water bus trip in Orlando which was our honeymoon treat back in May. The bus never turnt up at the location specified and we waited over an hour, to later be told we wouldn't receive a refund. After alot of emails and explainations we were told a refund would be issued. Over a month on we've still had no refund and no correspondence from them. I've sent numerous emails and when I phone they always say they will be sorting it. Not happy at all with their customer service.

Be mindful that their payment protection" can only be used once. It does not state this anywhere. If you book tickets for multiple parks you're only covered for 1 adjustment. There is no option to buy cover for separate parks and neither can you buy more cover once its been used. We now have tickets with no protection despite having bought it initially after making an adjustment to our other park tickets. And so far no one has provided me with any legitimate response and shown me where it states this in their very basic terms and conditions."