Chiswell Fireplaces

New Forest 1600 fireplace and Media wall (1st & 4th July 2022)Chiswell Fireplaces are Outstanding! We have had a house refurb done and unfortunately I have fallen victim to dodgy builders/workmen which has resulted in me needed to “pay twice” to get poor quality work put right. Unsurprisingly I was very dubious about who I chose to take on my fireplace & Media wall install and after much hunting around I chose Chiswell fireplaces…. I’m so glad I did.My fireplace was “fiddly” to say the least due to the wall protruding from the old Chimney so the measurements I provided had to be adjusted to accommodate the wall to make it work. I also had to work with Jim in the store (Top bloke) to work out how my equipment was going to fit behind the TV and also ensure the TV & Soundbar was going to fit using the bracket I had already purchased. All of this had to be done to the millimetre to make it work so naturally I was concerned. As it turns out I had nothing to worry about. Jim went the extra mile to make sure I was happy with everything checking several times before we confirmed the install date.The install was done on the 1st & 4th July 2022 and the guys that did the install were superb. They clearly knew what they were doing and the attention to detail was exceptional. At one point they had the MDF frame in place for the TV and to me it looked perfect, and I’m fussy, but they were still not happy with it so took it out and did it again. The result of all of this was perfection! Once the Job was complete my Wife and I were thrilled with the result and this is now the real centrepiece of our home.Would I recommend Chiswell, ABSOULTELY YES!Just for info: I used my own electrician for this job which was my choice, I also ran the TV cables beforehand and then decorated before fitting the TV after the install but Chiswell did everything else.Thanks Jim & the team, so so happy :-)

Fantastic service! Manoj was very helpful and, understanding our tight dealine for installation, pulled out all of the stops to have everything completed from intial equiry in just three weeks. The installation team were extremely efficient and tidy and we are delighted with our new gas stove. We would highly recommend Chiswell Fireplaces Ltd.

Initially good in store, but after following up on email a few times, & trying to get hold of someone on the phone - i have given up!

Ordered in Feb and installed in July. Manoj kept us updated with progress of order. Manoj and Barry did a sterling job installing the wood burner and fireplace surround, neat and clean with minimal mess. Small part was found to be incorrect size. Re-ordered and fitted within a week.

Very sad,but unfortunately i can only recommend to stay away from this company!!!2 years ago they were happy to install a fireplace for us,was nice,polite,seemed reliableAfter 1st season using a fireplace the bottom bricks burned throughDidnt bother contacting them in summer so contacted them before winter,but unfortunately got one response asking to send some photos of the damage.And after that - these guys ran offNot a chance to get in touch with them,not responding emails etcIm sure our fireplace is under a warranty and i even offered to pay in full for new bricks,but still - they dont bother!So when decide to spend few thousand pounds on a fire place -go somewhere else!!!!!!

A lovely selection of burners and surrounds. I'm going for a log burner so was just looking for a suitable surround. They cater for open fires, wood burners and artificial.I got some great advice on what surround was suitable. Really nice guys. Thank you

Great installation by Jim and Barry of our new wood burner and refurbished chimney breast - both were very good at keeping me updated on what they were doing and issues they came across/talking through the solution. Very happy with the finished result!

I experienced great sales service and the fireplace was fitted well. However, when things started going wrong a few years later and out of the warranty period they were not at all interested in rectifying the problem even though I was willing to pay for the service All they are interested in doing is selling you the fireplace. I spent £7k on the fireplace and they have literally left me out in the cold! Don't use them!

I have had a wood burner installed in the past and this company were excellent so I decided to use them again. This time I wanted a gas fire and the company had an excellent range. They offered me a fair price and I made a deposit on one I chose. The company fully explained the process including the need for a pre install survey. The survey was very professional and they identified that fitting a fire in the location would be illegal (a point my gas fitter didn't notice). The company kept to their word and promptly returned my deposit.I have full confidence in recommending this company

We are so pleased with our new wood-burning fireplace. The quality of materials used and the workmanship are excellent. The service was fantastic from start to finish. I really appreciated having all of my detailed questions answered along the way.