Bensons for Beds Northampton

Very helpful staff showed me all the mattress's in the criteria i asked for.

Excellent service from the Northampton branch from sale to delivery. A very smooth and stress free experience. Highly recommend. 10/2023

John, the salesman offered his help as we entered the store then let us wander and have a good look round without constant hassling which was a breath of fresh air.Once we had found a bed of interest he took us through our options and we finally purchased a bed.We can’t thank John enough for his help, he was extremely knowledgeable about the bed and his cheerful, helpful nature was lovely and made the whole experience pain free even though it was a scorching hot day and we had visited several other showrooms previously.My advice would be to go to Dreams first, helpful and friendly but not pushy, highly recommended. Thanks John.

Salesman very helpful. Offered extra discount should we buy that day but after deciding and going in next day discount offer was refused no way he could do it. Day after our order get an email to say Bensons were offering extra 10% on mattress and divan! Think an insult especially as I could have bought the same ottoman base for £100 less elsewhere! Think experience elsewhere last year was better with no delivery charge and less pricy to dispose of old mattress. Hence old mattress in our garage as cheaper ways to dispose of than through Bensons. Not the happiest experience.

Briliant showroom the Salesman explained about different pillows and there functions, also exsplained about our bed matteres and turning it over we bought our King size bed from Bensons 5 years ago its still fine.

Northampton store manager acts like a gangster trying to deceive me like a little boy when l was talking to him l feel like he was threatening me again 0 customer service rude unprofessional spend nearly 3 grand and still don't have good solution for me chaging they re dirty mind lie after lie.BE AWARE OF THIS STOREPlease see how bad is the dip for the mattress that l have paid 2 grandRUDE RUDE CUSTOMER SERVICE UNPROFESSIONAL AND CARELESS

Lovely man not rushed or pushy. Very knowledgeable. We bought a mattress on the 30th August 2023. Can't fault this gentleman's customer service. Thank you

Polite customer service plus had to shift the delivery date twice and the call centre were supportive and understanding every time. Anthony and Louis who delivered the bed were exemplary in their conduct.

Ordered my bed frame and mattress in January, expected delivery in April. Received a text 2 days before my delivery was due confirming that everything was on schedule to arrive, then got a text the following day to say that it was delayed by an additional 4 weeks.Delivery finally arrived on the second delivery date given, all was going well, the delivery team delivered everything to my bedroom and took away my old mattress. However, they knocked over the tv in my bedroom and cracked the screen and never mentioned anything to me, which I felt was out of order. They ran out of there as fast as they could before I was able to notice. I'm not happy and have no desire to use Bensons again. The bed was very challenging to put together and took me about 5 hours. I'm more than capable but I think about others who might struggle. They need to offer an assembly service.

The whole experience from the shop to delivery has been excellent. The shop staff were very courteous and informative. We were kept fully informed on the progress of our order and our delivery was within the specified time. The delivery were spot on, our boxes and matresses were placed where we asked them to be and the crew were very friendly. Highly recommend Bensons!! 10 out of 10.