Richer Sounds, Glasgow

Very helpful,more so than A louche posh place nearby.Majoring on pricing & good service; owned by staff.Agent for high quality Chord inter connects.Its like a made to measure suit;get the best out of your systems.Not loche.

Very friendly staff, however, the quality of consultation and general advice was below of what I used to have during my visit to other Richer Sounds stores.First of all, the sales consultant was not really interested in selling anything - I had a strong feeling that he was just waiting for the end of the day to close the shop and to go home.Then, the quality of his advice and proposed equipment raises a lot of questions about the competency of the salesman.Specialised Hi-Fi store? Not at all! You might have better experience in casual department store.I need a very good reason to visit back this place, otherwise I will go to another Richer Sounds store or obviously order online after telephone consultation.Very disappointing experience.

Price match (updated from 3 to 5 stars)Purchased an LG oled42c34la on the 18th November from the Glasgow store asked to price match price found elsewhere,reduced price from £899 to £879 including VIP discounts.disappointed to see it now advertised , less than 14 days later at £849.apart from not been given the best deal at time of purchase delivery was great, arrived when stated.UPDATE ,had call from customer service and informed that they have a 14 days price match policy and have now been refunded the difference in price .

Excellent prices, good value. Welcoming, helpful friendly staff, great product knowledge. One of my go to stores.

Richer Sounds isn't a bad place to buy hifi bits and pieces. They have a good range of products from the sensible end of the hifi market. with competitive prices.In my view, their main failing was the quality of customer service in the Glasgow store. Emails were routinely ignored by the staff member I'd been dealing with (initial S), wasting my time, and making a return to that particular store unlikely for me now. This is a shame, as a local hifi store I could rely on would have meant repeated custom for the store.My feedback would be for Richer Sounds, Glasgow to stay on top of emails and make genuine customer service a priority for staff (instead of the appearance of genuineness that gives the sales industry a well-deserved bad reputation). People will come back if they are treated decently and offered good value for money and honest customer support - it's not rocket science.....Update: rating upgraded as a result of the conscientious support of customer services - much appreciated

It's strange that you use & spend a few thousand quid & and everyone is charming and helpful. Yet just the other day, I was in the shop with my brother, where I purchased a few high-end goods. We both had the same (salesman) David who never stopped rabbiting on & is very of putting, my brother thought the same to the extent that he said that he would not come back as he thought this David was rude & of putting. Previously, I had a run-in with him regarding a vip discount. Resulting in me cancelling the product I had ordered. The manager John is a terrific chap & will go out of his way to accommodate you. This visit with my brother was a bit of an eye-opener as when he was looking at a 2& a half£k TV, it let me see things in a different light. For example, David he rabled on like he was in charge & not in check. Stephen, a decent fellow gormless & on a previous occasion, jumped to another customer while serving me. & for the first time, I saw the mask slip with the manager John when on near completion of my purchase of over a thousand squids, cash there was a quibble about the six year Guarantee, & with a bit of jiggery pokery I got a 5 year guarantee though it was not written on the receipt as other items. When this company was owned by Julian Richer, maybe he had a vision, but now it is 60pc employee owned. & Things have changed. I have a number of expensive items I wish to purchase, but I am already having second thoughts about my items recently bought. Not by the products but by the experience

For over a decade I've always upgraded my home cinema gear through Richer Sounds, Glasgow. This time was no different. Just after Christmas I went to Richer Sounds to look at my next step up in av gear. As usual I got great advice and service from the assistant, this time it was Steven. My visit this time was to upgrade my Sony AV amp and Mordaunt speakers, previously bought here. After about an hour discussing various options I opted to buy a Denon av amp and Dali Oberon speaker package along with upgraded speaker cables. Although my Sony system was very good the difference with the Denon amp is fantastic. The channel seperation is great and surround sound effects are pretty awesome. Recently I've been watching UHD movies with Dolby Atmos sound but not using Atmos speakers. So, yesterday I bought the Dali Alteco C1 speakers. They still need to be run in with their cables but so far the sound stage is awesome. I highly recommend Denon av amp, Dali Oberon speakers, Chord RumourX cables and of course Richer Sounds.

First time visitor a few months ago upon recommendation. John the manager is great! Really knowledgeable and was able to give me a great price. Ended up spending an hour in the store just talking to him. Very good customer service! I used to buy electronics online or from other stores but now will always make sure to come here.