Baldwin Jewellery

Amazing custom designed engagement ring from Jamie- honestly better than we could have ever hoped for. Can’t recommend enoughAlso just to add to this original review- I managed to somehow damage my ring. Jamie and his Dad immediately took it back and reshaped it - within two weeks it is flawless again (see pictures). The care and attention to detail they give is spot on.

From the first moment I contacted Baldwin Jewellers, they were extremely helpful, and I thought it couldn't get any better. However, when I made my first visit to the store, the customer service they offered was even better, and every member of the staff was so happy and accommodating. James was prompt in getting in touch with me and kept me updated throughout the process as I worked with him to create the ideal Bespoke engagement ring for my partner. The timeline from beginning to end was unbelievable, and he was able to complete the design and fabrication of the ring in time for me to propose to my girlfriend in New York while I was taking her away for her 30th birthday and her big surprise (she said YES.) My partner has had so many compliments on the ring, and she adores it completely!I will always give Baldwin Jewelers my highest recommendation, and we extremely pleased with everything, from the customer care to the final product.A massive Thank you!

Lovely shop full of gorgeous, high quality jewellery.James Baldwin creates stunning bespoke pieces.Knowledgeable and helpful staff

Baldwins has been 'our' family jeweller for 50 years! The majority of the jewellery I wear was either made, designed, valued or altered for my mother and now for me and it is a joy to have such personal beautiful pieces. It is lovely to be treated more like a friend than a customer. We will miss John but we know that James will carry on the great Baldwin family tradition of craftmanship, professionalism and friendliness.

So grateful for James and the Baldwin’s team for creating the most perfect engagement ring for me.I had a rough idea of what I wanted but what they created was a thousand times better. It’s PERFECT!The customer service was incredible, we were kept in the loop the whole time during the process. Would highly recommend.

Baldwin Jewellers have been fantastic from start to finish! They have created a beautiful signet ring for me and the care and attention to make sure everything was right was amazing. True craftsmanship and an excellent team. Always responsive on email and exceptional in-store. Thank you all!

Absolutely top tier service from Baldwins. We visited to browse engagement rings, and were given ample time to peruse their beautiful selections with zero pressure.Incredibly knowledgeable staff and well established business. They took their time to get to know us and discussed positives and negatives to each ring style.We walked away with the perfect ring and would not hesitate to shop here again. (Hopefully not for another engagement ring!)

They go above and beyond.I have just purchased my most sought after Rolex Submariner from James. First class service from the beginning to end with a one day turn around to collect. Very professional I highly recommend this jeweller. Will be using again for any future purchases.

James redesigned a ring for me and the result was stunning! His creativity and talent is mind blowing, he created a high quality and beautiful piece on budget. I wouldn’t hesitate to recommend him, we’re so lucky to have such talent in the south west