Warren James

My necklace deformed in only 10 days but they did offer low price for it not refund all price of the necklace. they did not help me.

Recieved a beautiful necklace and earring set from here to wear it only once and turn my neck and ears green although was not cheap jewellery? Was not dealt with well when taken back and explained.

Jewellery is worse than Primark's quality. Bought a gift set last Christmas and 5 months later the clasp broke on the bracelet. Had a replacement and a month later the bracelet broke again. I went into the Exeter store and asked for a refund as I didn't want to go through replacing an item every few months.The little blonde curly haired troll was the rudest person I have ever dealt with. She told me she would give me a credit note as they don't offer refunds so I accepted, only to find out I would only get a credit note to the value of what the bracelet is being sold at today (a reduced rate.)As I explained that isn't fair, the Curly haired troll told me to stop arguing with her even though I am just explaining I would like the original price I paid for the bracelet. Because of their bad quality products I lose money? How is that right?She was very patronising and didn't want to listen to anything I had to say and kept responding with sarcastic comments and calling me a liar when I said I never received a full receipt after the last exchange. I only received a small till receipt but it does state what time I was in the store and the price etc.In the end I walked out without accepting anything and will be writing to head office to try and resolve this matter.And on the way out another customer said to her what was that about" and the curly haired troll responded "just another happy exchange" What a way to treat your customers! this is what I mean by their attitude and sarcastic comments.I would advise anybody to stay away from this "jewellers."It's the worst company I have ever had the pleasure of dealing with.Check the other reviews they have operated like this for years!Disgusting..."

Poor customer service, they refused to do refunds even though I asked them if they did before I bought the ring and they said yes. They only offered and exchange or a voucher thing with the price of my ring on it that I could only spend in that shop.They have the same ring on display about 6 times and have little variety so this is hardly acceptable.

So walked into shop... Two people cleaning, one on a clip board.. No ques.. But was made to wait.. To be signed in! All I wanted was a silver chain... So was taken outside to be shown all the Chains... I knew which one I wanted.. However told to wait. . I had to sign in... So that meant I had to wait .. While only one person could apparently serve me ?? Two were cleaning tops and one on clipboard duty ! Very poor service!

Helpful staff, some beautiful jewelry for an array of budgets.I visited at a busy time for retail stores, just before Christmas and received a fantastic customer experience from all staff at the shop.Although gift wrapping costs slightly more, it's fairly reasonable considering the range of stock supplied.Staff are also helpful and will order stock if your size is not available and will text/phone once it arrives.

Nice place with lovely jewellery that is quite affordable too. The range is updated often enough but not too quickly and there is always a sale on. Good quality jewellery.

Warren James Jewellers provides very poor customer service. Fails to deliver online purchases and fails to prompt you that they have failed to deliver your jewellery until you follow up. Horrible services and very unreliable.

3 staff on duty only 1 serving and she looked like she had better things to be doing! 1 customer being served and myself and another gent had been there 10 mins waiting before his child had enough and was getting upset! Only when the gent comment LOUDLY to me that the woman was working alone did she think to get the other 2 out from the back to serve! Poor service!