Ashby Woulds Lodges

Jay the maintenance engineer worked hard to resolve any problems quickly. The only one that was a sticking point is the owner does not seem to care about anything but income.could not be bothered that the internet was out of action for a week.

Absolutely loved our stay at Ashby lodges!!! The lodge itself was absolutely beautiful. Very clean, neat and tidy. Well decorated and lots of space in living areas. Speaker system which goes to every room in the lodge so great for music!I've rarely been places where all the crockery, utensils and items in the kitchen are clean!! And it was spotless.Thoroughly enjoyed our stay here and would go again. The only reason I won't give 5 stars is we reported that the WiFi was down on our second day, and reported it on the fourth day too. By the time we left 7 days later we'd had no feedback about the WiFi and had no internet for our entire stay.Could also do with adding recycling or making it more obvious if there is some because we couldn't find it!Beautiful views of the lake and very green.

We had a comfortable stay at the lodges which were clean and spacious. The bonus was the hot tub.

Facilities:We stayed in two lodges and both were extremely tired with patches of mould in bathrooms, mismatching cutlery and crockery and peeling walls. In the first lodge, the clock was not working and the kitchen bin had no lid, although minor details, for the price you pay these should have been easily resolved and picked up prior to guests staying.Considering it considers itself as luxury lodges, it lacks luxury. However, the slippers and dressing gowns made a nice touch.Staff:This is where the company lets itself down most! We wanted to address some of our concerns with the owner to which she simply dismissed us and made us feel very unwelcome. She didn’t want to hear what we had to say and moved our accommodation. When the hot tub broke due to a surge in electric, they did not communicate with us that it wasn’t fixable, so we had to chase them for this. And after a wasted day without a hot tub, they then moved us to another lodge where the hot tub needed to be filled and took over 12 hours to heat up. This was a shame as they did not offer us any deduction because of the lack of facility we paid extra for.The very first impression of the place was a rude receptionist not offering any support when we arrived at the wrong time in error. Another time we went to the reception, she was there having her nails done. Extremely unprofessional for a business.All these things would have been made a lot different if we felt the staff were able to communicate better and take pride in their accommodation.

Very nice lodge, been to a few lodges round the country and this is up there with the best. Clean warm and very well equipped. Perfect for a week away to relax and enjoy.

We stayed in retreat VIP 2, wonderful lodge and very well equipped with everything you would need! Private hot tub with a TV was a lovely treat. The so so rating for value for money is purely down to the lodge is a lot of money for 4 nights you can't check in until 4pm which I understand for cleaning purposes however check out is 9am which is rather early when you have paid a lot of money it's the earliest we have ever had to check out with a lodge booked. Other than that lovely stay.

Beautiful location and lovely lodges with hot tubs, would recommend, definitely good value for money if you book in advance.

Had the most amazing weekend away with my partner, staff at reception were lovely, lodge was very clean. Hot tub was ready to get in at about 10pm on the first night. £150 deposit was back in my bank about 3 days after I got home. Would definitely stay again

Advertised as available, the on site BBQ was not working, WiFi dodgy, no satellite signal. But lodge was spacious and comfortable.

No WiFi. Also hedges could do with a cut so we can see over the decking to the lakesCleaning within bathrooms could do with a little attention with repairing the shower hoses being a startOverall a good location and nice grounds. Very peaceful and quick check in