Cygnet Hospital Bury

Having worked here I can tell you it is so unbelievably poorly managed - I didn’t have a manager when I started & the whole unit was just terribly run. I feel so very sorry for patients using this hospital because they do not receive the correct care & empathy for people in crisis!! Cygnet owners need to really rethink their whole approach to how this place is ran… also night shifts & no enhancements - absolute joke of a place!!!!

First of all, I would like to thank the staff at Cygnet Bury for supporting me throughout my mental health journey. Going through mental health was overall the most tragic experience I had to face.At the time I did not even know that I was going through mental health as it all happened so unexpectedly. I was seeing and believing things that wasn’t real and my family couldn’t understand what was going on.Anyway, I got diagnosed with bipolar and manic depression and they referred me to Cygnet Bury but I still didn’t know where I was and why I was there...The staff made me feel welcomed and made me food and drinks and always checked up on me to make sure I felt safe. Overall, I felt at peace and did experience a few highs and lows but the staff supported me throughout all of them.I would like to thank all of them for being so kind and making me feel like I can do anything I put my mind to and for helping me to believe in myself. I would definitely recommend this hospital to anyone that’s going through struggles with mental health.Overall it was a crazy experience but helped me with my trauma and to manage my emotions. I loved the fact that we didn’t have access to social media as it helped me to realize what healthier relationships are. I also loved how they didn’t make the place feel like we needed help and it wasn’t a scary place to be in.They made the hospital feel more homely with all the art facilities and one to one sessions. They also took us shopping and let me speak to my parents and made sure I felt comfortable whilst on call. I know hospital is generally there for us to get better and move forward, but the staff made it a happier warm and safer environment to be in. One thing I would want to change there though, is the food and as I was close with the staff I would have wanted to communicate with them after I got discharged. I hate the fact that we can’t call the hospital and give our gratitude. But I thank each and every one of them for helping me to get better and helping my relationship with my parents to be more open and stronger, wouldn’t be where I am today without you guys love you all.

08/03/23 Still no responseNothing has changed since the inquest of my only child who was in a medium/secure unit and managed to take her own life. It appears none of the outcome of the inquest (with a jury ) has been acted upon!!FAST FORWARD TO 22/07/22I put my review on 3 years ago and still waiting for a response!!!FAST FORWARD TO 23/0/08/23 - STILL NEVER HAD A RESPONSE ALMOST 8 YEARS LATER!!! SHOCKING

First of all I would give 0 stars but unfortunately that isn’t an option.I am the parent of a 13 year old child with autism. She was sadly sectioned after experiencing psychosis and ended up in this terrible place.At the start of her admission we were made to feel that she was in the very best hands and that she would be safe in their care. However, sadly this was far from what she received.The support workers were incredibly unprofessional and gave the impression that they simply didn’t care for the patients thoughts and feelings.Even during her first few nights. My child would sit on the floor breaking her heart while the “so called” support workers would sit chatting and giggling. This would then become a regular occurrence and would continue for the whole of my daughters admission.When my husband and I visited our daughter, we were shown to a room where she was waiting for us, curled up in the corner in tears all the while a male support worker proceeded to chat, giggle and swing on his chair while we tried to comfort our distraught child at what was our first meeting since she had been sectioned.There were so many incidents where our daughter was mistreated and neglected that it would be impossible to write them all down.Her clothes were left unwashed for weeks at a time.On one occasion she was left sobbing sat on the toilet with only a towel to protect her dignity for over an hour while they washed and dried her clothes because they had neglected to do so until she was completely out of clothes.Our daughter would have autistic outbursts brought on by the terrible neglect and lack of care and empathy received at this hospital and their solution to these outbursts was to forcibly inject her and put her in seclusion, where she was being left for 3/4 days at a time. This happened on a weekly basis and she would beg and cry and ask for her mum completely broken. She was treated like a wild animal and not the tiny 13 year old with autism that she is.We fought like crazy to get our daughter out of this place and finally after 2 months we managed.I honestly do not understand how this place is still operational. What you see on the outside is very sadly not what happens on the inside and I feel for anyone that is ever unlucky enough to have to endure any time at this hospital, no matter their age. and for anyone reading this I wish you all the best with whatever you are going through and good luck.

I spent 2 months on wizard ward and the staff couldn’t have been nicer, bank and permanent were lovely but they were always short staffed so agency were common. Food was actually okay and they always had pot noodles lol, not too bad compared to other wards. MDT were really nice but always quite busy and hard to get ahold of. BEWARE some staff like telling you they haven’t worn the same socks for 2 days when they have lol. Apart from that I loved spending time on wizard and although the ward at times was completely chaotic the staff and education staff were lovely and always would make time to speak to you even if it meant staying late.

I was in there for a while and i know what its like being behind closed doors, you get good staff and bad staff the bad staff would provoke you to make there shift go faster, i once had a fake doctor too what i got told about 1week before getting released which i never took further.

i was on wizard house from the 7th of september until the 18th of september the staff were lovey they was there when i needed them and it didn't feel like a hospital it more felt like a respite

The hospital itself was ok. Helped stabilise me through my crisis. The best member on wizard ward was the activity coordinator mya. She was amazing and got me through my admission, so easy to talk to and made going out enjoyable. She would take me on leave if she had time and could tell she really cared about the yp. Was definitely a #slayqueen and we loved one of drakes new songs. Some of the staff were amazing but some of the others had no empathy whatsoever which made it hard. Sometimes it felt that you would have no support unless you were severely unwell which shouldn’t be the case. The ot team were lovely as well. The admission itself was mainly positive and you definitely won’t be held longer than needed which is good.

I've not been admitted but even on the outside I could never imagine what patients endure on the inside. East Hampson are extremely rude when you enter and will give you attitude no matter how nice you are unless your staff. The office workers in that place need to be admitted.... very very angry people

I was a patient of Wizard Ward for several months in late 2021. My overwhelming memory since has been of a pretty special team of permanent staff. I could take up a paragraph with the names of people who touched my life with great compassion, humour and sincerity.It is unfair to single out anyone, yet I’d like to do it anyway. To Mandi and Rachel S. - you are immortally marvellous women. You were the mothers of the ward and the most magic-filled beings I’ve yet met. Astrid, Danique, Charlie D, Sean, and Sophie (I really could go on) brought new meaning to the title of support worker. It was not a mere incidental job for these undeniably outstanding people. However hackneyed the phrase may be, these are people who thoroughly care.My regards and deepest thanks to Livia, who saw me after hours (for hours) or during breaks numerous times to make sure I was okay. I had a pretty poor relationship with eating before my stay. Livia and Danique changed that, repetitively encouraging me without any requirement to. I owe my current dietary health to them - whose voices still stand as reminders.The education provided is quite good. Again, the staff put souls into their aid.I didn’t get along with Francis initially. I didn’t want to do anything, and here was a man hell-bent on motivating me. Thank you ever so dearly, Francis. To all other teachers, particularly Louise, Joanne and John, I can never forget your kindness and attentiveness.I apologise for the great names omitted. It’s already shaken up to be a pretty unorthodox review. Further ovations risk this post resembling fan mail.I will say that things weren’t all hydrangeas and rainbows. During my admission, the ward did suffer from understaffing (on weekends and nights especially).There was a stark difference in competence and effort when comparing the permanent staff to agency workers. However, I also appreciate that agency arrangements are a pragmatic necessity - not an ideal.Having stayed in other wards following my discharge, I do believe that Wizard Ward is well-run in comparison.Naturally, I have no idea whether the environment has changed since my departure, but I wish the best to any child seeking help from this service. There is light at the end of the tunnel - and it’s not a train!