Your Home Property Management Ltd

Sian and James are an absolute pleasure to work with - as a contractor it is always great to get a clear brief and instructions, rapid decisions and professional nature at all times. The team at YHPM Ltd do exactly all of that and I look forward to working together for many more years to come.

Your home pm have started managing our building and already we are starting to really see improvements in our home. We have all been super happy. Luke has been great with communication and organising any work that needs carrying out. I Would throughly recommend them. Thanks very much.

Since James and Sian took over from our previous potentially criminal managing agent things in our block have rapidly improved. They are responsive and professional beyond the call of duty and have worked hard to help us rectify the serious issues left by the last company. As a fellow business owner I can only commend they for their hard work and professionalism, happy to recommend to anyone who needs a no nonsense honest and ethical team to help manage their property.

Your Home Property is a highly professional and efficiently run company. Luke works tirelessly to ensure all queries and questions are swiftly answered and actioned. He is always at the end of a phone or email and ensures that he goes above and beyond to provide clear and concise communication. I am currently in the process of selling our property and Luke has been helpful and consistent which had greatly helped to ease the stress a little. Thank you Luke!

Your Home Property Management contracted a company to refurbish the communal areas of our flat in Goodmayes. All flats paid 16k in total for what looked to be about 4k worth of work, they have not provided a record of where the money has been spent and we are talking even supplies. I am shocked, at the poor quality of work. I have found them slow in their responses and have had to chase them up about 10 times whenever I have had an issue. I would not recommend them.The company tried to justify the work that was carried out and said we were late in telling them there was an issue. Funny thing is it was their job to check that the communal area was in good condition. Why else do we pay a service charge? Didn't even provide us with the regular cleaner that was promised to the previous directors who lived in one of the flats.The contractor that was hired had basically agreed to do the job using the same quote that was provided by a previous contractor who had pulled out. What we didn't realise was that this was the contractors first job (and they were hired by YHPM). At the time the works were carried out we complained time and time again that things weren't done properly but the contractors barely fixed it each time we came back to review (so if YHPM wouldn't fix it then while the contractors were present why would they fix it later when we complained the first time 7 months later NOT 18mnths. We were told 6 months was latest we could complain). We could see the YHPM thought we were being picky but if it's a 16k paid for job it should be perfect no?The only reason we finally signed off on the work was because the directors from the flats was trying to complete the sale of their flat. We hired better builders from MyBuilder AND did some DIY ourselves to make our own home look professional. We should have just done the same and saved all the flats a lot of money.

Big thank you to you James, and David, over the years, who have always been quick to respond to issues, arranging to have things like fly tipping removed very quickly. They are always so speedy and helpful (because the old management company was very slow!) and their speed has meant we can trust that things are resolved quickly.

We have been working for YHPM for 1 year now and in that time we have found all the staff to be very friendly, they have a great team who are easy to communicate with making you feel comfortable and at ease. A Big Thankyou to Luke not only for paying us on time but also for giving us the chance to work for YHPM in the first place. His Charisma, Honesty and working ethic is an asset to the company.

Excellent customer service. The property manager Luke has been a great help in sorting out a range of issues ranging from doors not locking properly to replacing a badly damaged communal recycling bin. Professionalism at its best.

Since James Cooke | Your Home Property Management have taken overthe management of our block of flats, repairs and updates have been speedily carried out and most importantly the service charge has fallen. The previous managing agents rarely answered the telephone nor did they call you back. With Your Home Property Management if they don't pic up your call, leave a message, James has always got back to me. It's such a relief to have them as our managing agents.

I just wanted to write to thank James Cooke for his invaluable efforts in obtaining the relevant paperwork and data to allow the sale of my flat. Needless to say selling flats has become an incredibly stressful process given the regulations imposed by Grenfell. Without the support of James and YHPM I would still be waiting for the transaction to go through. Thank you, James, my father, and I really appreciate your support and prompt attention to our requests.