Catering Essentials Warehouse

I placed a fairly large order but one of the items I ordered (of which I had ordered a quantity of 3) was a completely different brand to the photo on the website.The quality was terrible and product unusable.When I emailed them about this, they changed the photos on their website and said they would arrange collection of the unopened products only.This seemed unfair - the mistake was theirs, they provided the wrong photos!I requested that they consider refunding the delivery charge I had paid as well, so I may source the correct product elsewhere. They did not respond to my second email.The honest review I wrote for the product (which explained all the problems with it and how it was unusable) was not posted on the product page!!! Should I be surprised?Terrible customer service! Would not recommend this company at all.

Excellent value productsEnough said

Best prices around Birmingham, Richard is extremely helpful and we will be using this company for all our packaging needs .