Halfords - Mile End Road

Very bad experience today went for the bike check looking to book big repairs on my bike, the guy was rude to me, gave me a quote but said he couldn't book my bike in and just said he didn't have enough staff so I had to try later, he was really dismissive .I had some good experiences there before, in that place but this is the second time I got a really bad service, I won't be back and stop sending friends there.I went somewhere else got all repairs I was quoted and more as they spotted other problems for a lot less than the price Halford asked on the quote .Beware they are not cheap and rude , support small business instead you will be treated properly.

Terrible customer service. Hardly any staff members to help customers. Finaly got to speak to someone after a long wait and they told us if we want to speak to someone about the bikes for sale we need to que up and re-wait to speak to someone.Long waits and unhelpful staff. After a long wait we left and didnt buy a bike. Very disapointing

This 5* rating is purely because of the exemplary service I received from Amy when collecting my bike and accessories. She’s very efficient, knowledgeable and helpful. She was pretty much running the store, constantly being asked for help by other staff members. She deserves a promotion/pay rise.

I haven’t had great experiences in Halfords in the past. I always try to find things by myself instead asking to an unhappy employee who doesn’t show any aim of moving a finger to help. Yes, that’s the 90% of my experiences in Halfords.However, when I find someone energetic who really helps I think is fair to be mentioned.I was searching for some car wax. A young guy called Dee walked by me carrying some stuff and I asked him for some advise.He stoped what he was doing and showed me various options and explain themvery well.Thank you very much Dee. You are a good asset at Mile End road Halfords.

I bought a battery for my scooter and I specifically asked if the battery was fully charged. They told me it was ready to go but when I installed it it was flat. The scooter was left half hour from home and I had to go back without it.I am returning the battery

Shahim provided exceptional service when he worked on my car. His friendly nature and deep knowledge stood out, making the entire experience pleasant whilst providing insights into my decision making. He had a meticulous approach to the job; every detail was carefully addressed. I appreciate the quality of his work and highly recommend him for anyone seeking a reliable and thorough car service. Overall, a top-notch experience!

Best Halfords service I’ve ever experienced! My headlight bulb suddenly went dead so headed to the Mile End store. It was right before the closing time, had no appointment. The staff were so friendly and kind that they’ve changed the bulb with a smile on their face! Best ones! Thank you:)

I booked an appointment for today to get my Bike Checked and was served by Amy. As soon as I joined the queue she was already Helpful & attentive from the start. The system was down so she had to do all the paperwork by hand but kept very professional and done all the checks on the bike to a high standard. Judging how busy Halfords can get especially with repairs all of the staff in that section from what I saw do an amazing job and you can tell that they know what Thier doing. Overall a very Good experience for my first time getting my bike serviced in Halfords.

Lack of stuff. We have waited more than 45 minutes only to ask some information about bikes for our boy! Would not repeat at all! See below other reviews as well, as apparently many other people experience the same! Your team seems like they are forced to work and no proper communication!!

I've been coming here for the past few months with issues with my bike that I bought from another Halfords and all I have to say is the service is top quality and Danny provided the best care for my bike. I would recommend coming for any bike issues/repairs or builds as they will do a top quality job (compared to others I have been to) Thanks again Danny & I will be back here no doubt for the rest of my services & fixes :)That was the review above I left a long time ago when this store actually cared! Now they clearly don't.Since then I was told the bike I got replaced needed to be taken back and I was meant to get my refund but many months later I am still waiting on it! I have been to the store multiple times after returning my bike and got NO REFUND! This is completely out of order and down to poor management. I blame Stefan for this as he WAS dealing with my bike issues before with no issues. NOW he doesn't want to contact me back with anything.I will again raise this issue with head office and see what happens.I would advise ANYONE not to go to this store for ANYTHING! POOR management and service throughout.