Halfords - Seafield (Edinburgh)

Amazing service at HALFORD SEAFIELD. Friendly helpful and pleasant staff and Alex who did the winter service on my vehicle , went above and beyond .Needed a new battery and all work was done efficiently and quickly.I will definitely be back.

Had appointment to pick up my bike (cycle to work scheme). Great help from staff (also to apply price match I had got from Halfords online; was a bit worried they wouldn't honour it), got all accessories I needed (incl. Schwalbe Marathon replacement tyres, helmet, mudguards, lights). Selection good - they had exactly what I wanted. Overall, I hadn't expected this selection and level of service from Halfords. Thank you Thomasz!

On Sunday (27.08) I bought on-line Halfords-2 tires with fitting, booking 10am on Wednesday -Halfords Seafield.30.08 on Wednesday, I arrive at 9.50 and leave the car in the garage. The guy from the reception says that they have busy, but they need max 2 hours. I said -that it Ok because I had to pick up the car until 1pm, because I need going to work.I returned to the garage at 12:45, THE CAR HAS NOT BEEN TOUCHED!The guy from the reception says that they were very busy, he apologizes and he has extra priority appoitmentfor me on Thursday (31.08) at 9am.On Thursday I arrived at the garage with a 1.5 year old toddler in the morning at 9am for an EXTRA PRIORITY APPOITMENT. The guy from the reception says that they will quickly replace the tires and that he will call in 1 hour.I said okay, it's morning and we're going to Portobello for breakfast and I will pick up the car at about 1pm.I return to garage at 1 pm and the car has not been touched again!!!!What are these useless appointments for? I called to customer service to have someone come with a mobile van and replace the tires in my house, but they said „No”.So I lost 3 days, 3 mornings, fuel, time!I don't have tires,I don't have money (24/48 hour refund) Tomorrow on Friday (1.09) I have to find a garage where to replace the tires because I'm going on holiday in the evening!!! On FRIDAY!!??I will never trust Halfords again!

Tim Chad the manager of this store is an arrogant patronising person albeit I was trying to return a faulty item for the third time he couldn't even be bothered to lift his face from a computer screen or read the support from the manufacturer of the product. But he did offer to sell me a brand new item , but with no warranty I believe this is against my consumer rights. I believe Tim would be a better toilet cleaner than a manager , no leading skills or customer care whatsoever, maybe go get a job you enjoy Tim , not dealing with public , as you are not fit for purpose

Thank-you Halfords for a truly superb service in both the Seafield and Hermiston stores in Edinburgh. I sought to purchase two items but had to go to both stores as only one was available at the first. On each occasion the staff were more than helpful, going the extra mile to be sure I obtained the correct products. All my questions were answered with eloquence and accuracy. Excellent.

As promised.I had a simple replacement part fitted by Madalene. This young lady was pleasant, did her job swiftly, and efficiently. (Pointing out a problem that needed attention , before further damage to part.)On a wet drab Thursday morning, we all should be thankful that people/ staff such as Madalele, are employed at Halfords.Well done young lady, wish you every success in your future employ.Thank you. ST.

Booked an oil change. Turned up to be told there was no chance of it being done that day as it was busy?? They asked me to leave my car with them for “at least 2 days” - for a such a small job that’s ridiculous so obviously I refused. The situation was made even worse by the rude attitude of the guy on reception. There was no apology etc he was completely arrogant. 1 month later I’ve not received my refund and customer services are useless!

I had my car booked in for wheel alignment which is about an hour's work as they state in their web page. Arrived at appointment time only to be told that services take priority for their car ramp. Meaning it's a potential 4 hour wait. No good when you have a long drive afterwards. Allow an all day wait. Gentleman on the counter was very understanding when I cancelled and started my refund. He did state that this has been filtered up to management numerous times and he is not happy with customers being inconvenienced (and often vent it on him) so often, because management won't listen and are clearly happy to keep customers waiting for wheel alignment. Come on Halfords, play fair and inform customers of the potential long wait before they book and pay; or better still, honour the customers appointed time. Half an hour leeway is acceptable, not 4 hours or more.

Just went into Halfords for the second time today, looking at bicycles for my partner. We went in earlier in the day looking at ladies bikes. We found one we liked, decided to go and give ourselves a few hours to think about it.We returned later around 5:30pm to find the staff were packing up to leave early, there appeared no one about. When someone appeared, he said the girl selling bikes was actually getting ready to leave.We explained we had chosen a bike and would like to buy it. The guy said these bikes aren’t for sale just for display. I said all of them?? He said yep!! When we were there earlier in the day, we had been led to believe, the bike we were looking at was in stock and the store closed at 6, not 5:30…… so I asked again, no bikes for sale?? He said, yep. I asked if he had any through the back, he said he would have to check, but the girl that does the bikes is leaving early. If you see something you like it’s best if you order online. You can collect in store, but that’s the quickest way to get a bike.I said thank you we will go somewhere else…….!We liked the bike so we went to the Straiton branch and bought it from them. They were HAPPY for us to take it away ourselves and build it or have it ordered into the store.

They can be a little hard to find, but once you get hold one of the guys in the bike section they are very helpful and well informed. I think the folding bikes they make represent good value for money compared to many of the alternatives at the same quality point. The online chat and agents are not very helpful. It would be better to be able to speak directly with the store you're dealing with.