Stuart & Moffat Roofing Contractors

Danny provided a very professional and complete service when installing tiles onto a new extension roof. He made sure I was happy with the works on completion and I am happy to recommend the company

Very Proffessional company, communication throughout and great prices! Would not hesitate in recommending them to anyone looking for anything from a small repair to a completely new roof - true tradesmen and very knowledgable. I will 100% use again, 5-STARS!

The best experience from start to finish. Prompt response to assess storm damage to roof on block of flats. Showed me photos and talked me through what was needed. Very fair quote emailed the same day. Turned up to do the job as promised and work was tested that night when it rained heavily and no leaks whatsoever! Very pleasant professional guys.

A small job (repairing some guttering) which I was quoted some crazy prices for. Stuart & Moffat arrived quickly after the initial enquiry and fixed quickly and well below the other quotes I received. Very well mannered and thoroughly professional, giving tips on how to care for my gutters and downpipe in the future.

The real test of a company’s customer service is how they deal with a situation when something goes wrong.Stuart and Moffat Roofing fitted dry verge units onto our roof in July 2021. They were “happy to give a 5 year guarantee for the work” and their estimate stated they had “over 20 years experience between them, and pride themselves on their keen eye for detail and commitment to providing excellent customer care.” Not only did they not honour the guarantee, they also failed on all 3 statements.In August 2021 one of the dry verge units started coming away from the roof so we asked if someone could fix it. We heard nothing so chased again, and eventually they came out to fix the loose unit.In September 2021 one of the dry verge units came off the roof completely and landed in our garden. Again we phoned and emailed asking for someone to fix the fault. There was no reply from the company. Eight days later we still didn’t have a reply from them so we emailed stating that if they didn’t get in touch with a date to fix the problem we would employ another company to correct the issue and claim the cost from them as their work was still under guarantee. We also said we’d put a review on their website letting other customers know about their “customer care.” They arrived that week to reattach the unit. It was at that time I was told by Malcolm Moffat that some of the battens were rotting and they couldn’t get a “good bite.” However he said that he felt it was secure when they re attached it. I asked them to check the rest of the units to make sure they were secure as we were coming into the winter and I didn’t want anymore issues. Malcolm assured me the others were secure.During the storm in November we lost multiple verge units from the roof and one hanging off and banging against the wall. Again we emailed Stuart and Moffat Roofing attaching photos of the damage and asking them to repair. It is worth noting that many of our neighbours have these dry verge units attached to their homes and not one house had any damage at all. We had a phone call saying someone would come out to fix the loose verge that was banging against the wall.Then we received an email with another quote attached for £550+VAT stating that” as the tile battens were starting to rot they were unable to get a secure fixing,” and they had “ attached a quote for the works required to ensure this doesn’t happen again.” Not only do they not honour the guarantee for their work, they admit they didn’t get a secure fixing first time, and expected us to pay for them to redo the work. If they really do have 20 years experience and a keen eye for detail as stated in the estimate, they would have informed the customer of their findings and explained what was required to do the job correctly the first time. Instead they just screwed the dry verge units into rotting timber and sent out an invoice.After a phone call to Citizens Advice, they recommended I use the Simple Claims Procedure on line through the Scottish Courts and Tribunal to obtain a refund for the poor workmanship. Stuart and Moffat Roofing did not respond to the claim so I asked the court to make a decision on the case and I was awarded a full refund plus court costs. Again they have not complied with the courts decision so it is now in the hands of Sheriff Officers.Save yourself any hassle and go to a company that honour the guarantee for their work and when they say they strive for 100% customer satisfaction, they actually mean it.

Great service from Stuart & Moffat roofers. They quoted us promptly, returned all calls and messages very quickly. Turned up on time and did the job thoroughly and professionally. Everything left neat and clean when they left. Over and above this, a really friendly bunch of guys, who were happy to talk me through the process and go above and beyond to help.A completely different experience compared to some other roofers I've dealt with - would highly recommend them to anyone needing work done.

Excellent job done. Daniel and Malcolm and the team were professional and kept to the schedule. We just had the garden landscaped so they covered the grounds with tarpaulin and cleaned up post roof work. Would definitely recommend them and would use them again.

Very happy with the work completed on our tenement roof. Friendly, competitively priced and communicative. I would recommend them and will use them again.

Smooth, efficient and fast installation of two Velux windows. The job was managed very well including dealing with a very tight fit. Thoroughly recommended.

Brilliant prompt service. Leaking roof repaired quickly and professionally. Great value and would recommend Stuart and Moffat roofing service to anyone.