New Jade Palace

Best Chinese takeaway in Southampton. Me and my family always order food from here on special occasions and we are always so happy with the food. It’s our favourite place and the staff even threw in some prawn crackers for free last night which was a lovely gesture :)

Told delivery would be 30-40 mins it was almost an hour and a half.The smoked chicken was bland and inedible, the 1/4 duck was creasy and the wraps really wet.We ordered 3 dishes and the total was over £27. Absolute rip off

Absolutely shocking food! Ordered here looking forward to it after seeing good reviews but couldn’t be more wrong! Egg fried rice was hard, spicy chow mien was like it had been cooked in sea water it was that salty ( I like salt but) chicken Hong Kong style was tasteless! Sea spicy beef smelt like a tramps trousers and I think the veg was rotten or the soggy beef was off? Chicken curry was dry with very little sauce? I did contact the restaurant and was told I could have a refund if I took the food back (I got it delivered) as they have no drivers to drop money off? (If I placed another order they’d deliver) I love a Chinese and I know how it should taste but this was beyond bad! Even when complaining the fella on the phone was laughing like I was making it up?? I actually said “I called to say food wasn’t good I’m not after my money back” but after his attitude I then wanted my money back! The chips were the only thing that was enjoyable…….ishThis isn’t a malicious review it’s exactly how it was and I’m gutted it was bad as I was looking forward to it!!! Avoid this place and get a microwave curry from Lidl instead it’s the safer option POOR POOR POOR!!!

Absolutely appalling! Never ordering anything from here someone I know has received maggots and mould in their chicken. And they refused to refund it and refused to let her speak to the manager. This place needs to be shut down.

Last time I ordered over the phone, I was interrogated about my age? I’m a 25 year old female. I was made to feel like a child, the guy was so terribly patronising questioning every dish I ordered - it put me off ordering.If you want to keep your customers, give them the basic level of respect.

Wasn't the best sorry to say,They were extremely busy though.Still my beef fried rice was soggy and prity tasteless.Spent £48 no free prawn crackersFirst vista and will be my last

Just heard they delivered food to a pregnant lady that had maggots in and refused to refund or anything.. This place has never ever appealed to me tbh I'd rather eat out of my toilet would probably be cleaner.. place is yuk if u want good food then peekin gourmet round the corner is the best about.. 5*

Easily the worst Chinese food ive ever eaten. Rice was off, Chicken was , well, the chicken could have been anything. The shop it sent is a dump, poor fish dying in fish and and food everywhere. Go to Peking Gourmet just up the road, easily the best Chinese in Woolston. EAT HERE AT YOUR OWN PERIL