BGL Group

I believe this is a scam company. There are no contact details on the website and the Twitter page also doesn’t ring true. I have received letters from debt collectors on behalf of this ‘company’ following a bereavement and when I tried to verify the debt, I couldn’t find any details whatsoever. It is all highly suspicious and I would be extremely cautious.

Beautiful offices, welcome staff and easy to get to.

Love it here. Lyn in charge of the cleaning contract is amazing

Do not be fooled by these fake reviews! Policy was taken out in July, canceled same day. Ive spent approx 13-15 hours on call to get my refund back, had to open a chargeback with my bank. Telephone staff, are happy to put you on hold for 1 hour while they 'check whats going on' AVOID FOR YOUR OWN SAKE.

I've worked here for almost a decade, fantastic company, brilliant staff and a real dedication to investing in people.

Good to be back in an air conditioned building, very clean and clear guidance from facilities staff

Very hard if not imposable to contact, no phone number for such a large company? Why? What are they trying to hide? Note all the 5-star reviews with NO comments.... all fake, just like BGL.

lots of fake reviews, terrible company and people, over a month to even get a refund processed. quick to take money, but slow to give it back (especially with £172 million profit in previous years)

Dial Direct Insurance (Along with all its affiliates - Sedgwick / Davies Group Ltd / BGL Group) - has been the worst service that I have ever experienced. We had a leak in our bathroom over the festive period 2022. Water came through the roof. Called the Dial Direct number for emergency calls/ claims (Was put through to Sedgwick) - informed everything that had happened & the need to get our house dried out asap. They were suppose to get back to me within days (48 hours) - a week went by - no c/b - nothing! I called back completely frustrated - and they denied - the claim had ever been made. I had to speak to several people, spent a good hour or two being passed between different people, along with being cut-off. Eventually - I found out that Segdwick - an affiliate of Dial Direct Insurance - had system failures & lost my claim, but suddenly found it. THIS IS - A CLEAR BREACH IN MY CONTRACT WITH DIAL DIRECT INSURANCE FOR MY CLAIM TO BE ANSWERED WITHIN 48 HOURS. To put a long story short - I am still waiting - now 12th Jan 2023 for my house to get dried out & repaired. There is a potential of mould growing and my family getting sick. These companies mentioned above are so unethical. Am at the point - of taking legal action now - against all 3 companies / investigation by watchdog must be done for all 4 companies.

The worst ever call centre to work for, expectations are very high for a new starter, not very supportive at all, will leave you just wondering where you stand within the company..HR is very unorganised, was unfairly treated even after discussing with management on several occasion, no-one wanted to help or listen to what you had to say so then I made a decision to walk away. Was falsely accused off not adding a spouse on policy when doing caller creds by Rachel/Rosie at the bretton branch in Peterborough, baring in mind policy was amended and correctly submitted and payment was deducted, colleagues had nothing positive to say about Rachel/Rosie, don't know what the agenda was behind all this, overall met some wonderful/ down to earth people within the company.EditDeleteShare