Alton Sports Centre

Pretty average, if there was a better gym as close to me I would cancel my membership.A particular peeve of mine is that the weights area is a mess, and this discourages other members from utilising it as heavy plates will block lighter ones effectively preventing them from being used. Cable accessories are strewn across the floor and have carabiners missing.The door to the gym needs sorting... change it to an automatic or at least self-closing one. The gym is also too warm and humid, the a/c is often off, and there is no chalk available so heavy weights workouts are challenging if not impossible.The ez-curl bars, trap bars, and ssb could also do with refreshing specifically. There is also notably no machine or bench for back extension such as a hyper or 'roman chair'. A reverse hyper would also be an excellent addition.On the plus side, most of the staff are lovely, and the front desk staff seem to put up with a lot of grief (unsure why). There is also a good range of cable and plate-loaded machines which are excellent.

Edit for new center... Seems to get worse, appears a dislike for disabled people, Only 3 parking bays, absolutely NO SEATING other than inside the pool or the cafe which is packed out when I come on Gymnastics nights. Pain to get in due to barriers, got a card but I don't pay a membership but private to gymnastics club so have to ask to be allowed in, showers not working, toilet on constant flush,. In a nutshell opened to soon and yes it's clean and bright not impressed with facilities.. Old center: No policing of the few disabled bays. 2 weeks running now have had to park at far end due to cars with no disability badges in bays. The centre itself is a little tired at best. My daughter does gymnastics which is not cheap yet worn mats and yards of duct tape holding crush mats together.

Lovely FOH staff, gym is clean, weights area always organised and everyone seems to put them back where they belong! Every time I've been in there staff are cleaning the equipment and always blue roll and spray for your own use to wipe down equipment too.Nice studios, yet to do a class. Step daughter has swimming lessons on a Saturday and is loving it! She was petrified and now is so much more confident thanks to Lewis in the swim team!

The worst gym sign up and guest pass system I've ever seen. It sounds like the booking system is comparable. A gym that would be better run by someone else and exists in its current format due to a location monopoly.

Another nice and clean everyone active center, (Amersham take note) a bit dark and dingy in the gym, but otherwise excellent. Staff seem courteous

Absolutely horrible staff. If I could give it zero stars, I would. Having spent over £60 on soft play, another £30 on teas and coffees, we were “told off” for giving our children some sandwiches we made at home. Both kids have various food intolerances so it’s not always possible to find suitable food when out and about. Having visited the sports centre on numerous occasions previously, we knew they didn’t have any suitable food for the kids. We were approached by a horrible woman who had absolutely no customer service skills and only insisted that we purchase food from their cafeteria……although we’d already spent money on expensive teas and coffees in addition to the soft play.The staff there are really a mixed bag. Sarah is a fantastic swimming teacher and such a warm and welcoming face. Unfortunately, the other members of staff don’t all seem to follow her example and this isn’t the first unpleasant experience we’ve had.Such a shame as the facility is decent, the fitness classes are great and instructors overall are brilliant. The reception staff and management however leave a lot to be desired.

I live in Basingstoke and tried all the pools. I love swimming and could not find one pool in my area that had a decent pool that was Clean. I saw good reviews on Alton and thought I'd try. I'm so glad I did. This pool is so nice. The water feels lovely. The staff are constantly cleaning the changing rooms. All front of house staff have been friendly and helpful. The showers are individual and warm. They have lots of lane swimming. It is worth the 25 minute drive for me and I have become a member as I was so impressed. Each time I go the standard is the same. Lovely centre

Great staff in reception and gym, however some equipment in the gym has now been out of action for several months, there were about 6 Swiss Balls of various size, for the last 2 months now only 2 balls remaining Advised on 26.6.23 that rates are being increased on 1.7.23 I would have expected a months notice of price change. Second increase in the last 18 months, if membership charges are being increased yet again, surely all equipment in the gym should be working and replaced where necessary. Very disappointing

Alton sports centre is very poorly managed. On the surface its a new facility but when you come here every week you realise how poorly its maintained. The changing rooms are always dirty first thing in the morning. They aren't cleaned regularly and there is always rubbish and talcum powder on the floors. The toilets are disgusting. They stink of urine and the lights haven't worked for over a year. I have emailed in the past, over 12 months ago with a complaint about the lights but still nothing has been done. All I got was a dismissive response to my email from the GM. There are lights that have gone from above the baby pool. Approx 50% of them aren't working. Also there are 3 of the 6 hair dryers out of order.There is clearly a poor management structure in place with little attention to cleaning and general maintenance. It's disappointing to see such a great facility slowly falling into disrepair

My seventeen year old son froze his gym membership in writing and didn't attend the gym for 10 months. No refund possible apparently, even though they could see his email and that he hadn't attended... because he didn't respond to an email they subsequently sent about the direct debit...even though it went to his junk mail. Partly my bad for not checking that direct debit had still kept going out. No empathy, all about the red tape, no flexibility, 400 quid for nothing. Awful.