Machine Mart Sheffield

Bought 5 replacement switches for our Clarke air compressor that we also bought from machine mart. On the 4th buy I asked for discount as its obviously a faulty product, sternly told no. Even 10% would have made the situation less frosty.

Avoid this store if at all possible. Unprofessional and argumentative when faced with facts. I’ve been using the same brand of compressor for the last 10 years to run my business replacing on average every 18months. Replaced for a updated version a month ago which has had to be replaced 3 times in just over 4 weeks. Obviously a faulty batch or poor internals. Had 2 replaced through Barnsley with no issues the manager there couldn’t have been more helpful and understanding. Last one replaced today by Sheffield. Told me I wasn’t running my business right and made assumptions of what it was being used for just off the name of my business. At one point having to stop the manager to tell him he’s not listening. Unfortunately this is not my first unsatisfactory issue with this store.

I just came there to buy pressure sprayer but the way they treat me, I can’t even imagine why, poor customer service, rude and they don’t care about meI’m not happy and never go there again , Screwfix, Toolstation, B&Q, Wickes they are more professional, excellent customer service, cool and friendly to the customers

AVOID AT ALL COSTS!!! Went in as I had no choice for a socket to get the flat tire off my car and manger was shouting at costumers!!! An old guy was nearly in tears he didn't even get to say what he needed. How this so called manager got a job I will never know but machine mart must have very low staff standards.I know it's scary times but this guy is way out of line !!! Go elsewhere for your essential item your not welcome there.

On Sunday 30th December 2018 I attended the Sheffield Machine Mart along with my “VAT Free Day” voucher sent a few weeks previously.  I only made a small purchase; four sets of sash clamps to the value of £124.94 (after discount). The store only had one pair of the two 36” clamp sets I purchased, and I was asked if it was ok for that to be placed on back order for collection during the following week.  I agreed, even though it would involve another trip across the city to collect.Having not heard anything the following week, which to be fair was on 4 days due to New Years Day, I called the store on Monday 7th to enquire.  I was told they were still on backorder and that they would probably be another week. A couple of hours later I received a voicemail informing me that they had indeed arrived on that days delivery and were ready for me to collect.  I drove across the city and collected them. Upon unpacking I found the metal bar handle missing from one of the clamps. I called and spoke to “Neil” who assured me this would be easily rectified as although they didn’t have any 36” clamps in store, he could take the same bar handle from a 72” set as a replacement.I was busy all day Tuesday and couldn’t get to the store, however I had a free 20 minutes on Wednesday before a clinic, so popped in to collect the errand part.  This was now journey number three across the city, and sadly, wasted as Richard “I’m only a Salesman” was unable to find any record of the part being left for me, it was Neil’s day off (he was visiting his dad), and the Manager was in a meeting in the back.  I wondered if this was the same manager who, during my visit on Monday was strolling around the store on his mobile telephone telling of his great relief since he’d handed in his notice. I waited ten minutes and left. Richard had helpfully written down the full details and taken my telephone number assuring me that Neil would call me tomorrow (Thursday 20th January). I asked Richard to make it clear that I was not happy at a wasted trip and further inconvenience.The store closed two minutes ago, and today is Thursday the 10th of January.  I haven’t heard from Neil.What seemed a reasonable opportunity to get some additional sash clamps at a reasonable price has ended up costing me far, far more in my time than I anticipated, not to mention inconvenience, fuel and the environmental impact.  I like to try and give my business to local stores as it maintains local employment, however it would have been so much easier to have ordered these online for delivery to my door. However, if ordering online I guess it would only take a click or two more to find the same product under a different brand, no doubt significantly cheaper from a supplier who doesn’t have the overheads of physical premises.  This is why most high streets are becoming wastelands.I can cope with paying a little more in order to keep local shops open and local people employed, but I’m not happy paying for such poor and dismissive service.  This whole saga, for one little metal clamp handle has become such a bad experience that in future the only visit I will likely make to Machine Mart is to look around at items I shall later purchase online.

I laughed whilst reading some of the previous reviews....years old in sold cases. Don't let them impact your decision to visit the store. Mick and his team have done a great job helping and advising my business with machinery needs. You can't buy the knowledge they have and its been great to lean on it this week and understand the intricoes of some set-ups I wasn't familiar with around a workshop. Thanks for your help and expertise in delivering solutions to my issues MM Sheffield.

Several members of this store, including the ubiquitous manager seem stuck in the dark ages, and go out of their way to make you feel as awkward and uncomfortable as possible.Lovely tools, shame about the troll-like staff.

I loved this shop because i still have there stuff from early 2000s and still use it till this day in 2023

Awful staff manager as people said refused to refund a faulty item and kept making me feel like i was lying. Such an awful experience i wonder why they dont do anything to stop this nonsense. Never ever gonna shop at that store again. Very bad manager there plz plz plz avoid if u can. Ive made an official complaint lets see if they will listen. I wish i saw the reviews before I bought anything of them. Wiah if i dont haveTo give even half a star