Parkes Estate Agents (sales, lettings and property management, South Kensington)

Parkes are the worst I've ever experienced! Can't believe the other google reviews are real. After we agreed the deal in june, I was contacted by a lady who rudely said apparently I'm not the only person who works and should always answer the phone because she does. Unbelievably rude spoke over my husnabd and argued with us about a broken boiler??? Couldn't believe it. They said they're not the landlord...I assume they don't care about usanymore. Worst letting agent ever to deal with complaints and inspections. That's a shame because I was initially impressed with the letting agent's enthusiasm for our custom. Steer clear.

Please call and ask for Bouchra! She helped me find an apartment in no time and made the entire process seamless and completely stress free. She is easy to reach, answered all questions no matter the time of day and no matter how silly. Best agent I’ve worked with since starting my renting journey in London over 10 years ago. Highly recommend her and Parkes for anyone looking for a home to rent. Thank you again Bouchra.

I recently had a very frustrating experience. After half a month of identity verification and various checks, just one hour after signing the contract and prepaying six months' rent, I was informed that the landlord refused to proceed with the contract. This caused me significant losses without any valid reason, and there wasn't even a formal email notification. A person named Sanna conveyed this news in a very indifferent manner, stating that she was only responsible for conveying the landlord's decision. I explained to her that the contract is binding on both parties, the landlord had accepted my offer, and I had already made the payment. The landlord's actions constituted a breach, and I should be compensated, but she stated that there would be no compensation. I do not know the reason for my rejection, as all my information had been verified by a third-party agency. The only dispute I had was with my current landlord and the agency due to them concealing external wall repairs at my previous apartment, which caused significant noise and distress to my 9-year-old child, who is on the autism spectrum. We were victims in this situation, and after communicating these issues to the agency, they informed me that the landlord had rejected me. This made me feel terrible, and I cannot confirm whether this agency or the landlord engaged in discriminatory behavior towards disabled children.Additionally, this agency was aware that I have two children, one aged 9 and the other aged 4. When they found out we were moving to a quiet new apartment, my 9-year-old child independently packed all his toys, which is no small feat for a high-functioning autistic child. However, when I had to tell him this frustrating news yesterday, he was extremely upset. He looked at the toys he had packed for so long and cried very sadly. He asked me, Mom

My experience at Parkes was truly amazing because of Bouchra. She is really understanding and helped me find my dream home. Excellent must I say and very fast turn around period ! 10000% recommend Bouchra at Parkes if you’re looking to buy or rent ! Extremely versatile!

Excellent service. Especially Jonas who was concerned at all times about my process. He wrote to me every day in a concerned and understanding way (not in a threatening way like other agencies). I had problems getting my money from my country to the UK (brexit problems) as it took longer than I had planned and they were understanding at all times.

It has been a delight working with Bouchra!She has been extremely helpful, professional and patient throughout our renting journey. She immediately understood what we were looking for and not once did we ever feel pressured or rushed by her. She is super lovely, honest and very easy to reach.We had an excellent experience working with Bouchra and couldnt have done it without her, she is simply the best!!

The Agency is fantastic. My contact was Bouchra. She was super helpful and very calm. She helped with the searches and even came back after I turned down one apartment I already made an offer for. We eventually settled for a good one with a very good deal.I will recommend anytime.

I feel lucky to have met the Parkes company, especially Bouchra. She helped us find the right house for us and handle all the paperwork easily, in accordance with their procedures. I liked it very much.

Bouchra was really helpful and provided tons of support! also, she was easy to contact and will always answer my calls and messages quickly which was really convenient. I’d definitely recommend her to anyone

I had the pleasure of working with Bouchra while searching for a flat to rent. She was incredibly helpful throughout the process, taking the time to understand my needs and preferences, and she made the entire experience seamless and stress-free. I would highly recommend her to anyone looking for a new place to call home. Thank you x