Mercedes-Benz of Aylesbury

On the day it was pouring with rain when I was looking at cars no one came out of their ivory tower to see if I had a particular car that I might be interested in so I went to Northampton and bought one there.

Recently purchased a GLA through Vertu Mercedes in Aylesbury. Jaeden made the whole process so easy and stress free. Nothing was too much trouble for him, he was able to answer any questions I had and without hesitation I can recommend Jaeden & Vertu Mercedes .

So, I found my car ideal car on auto trader, perfect colour, panoramic sunroof automatic etc. the vertu website described the car as the same. So, I set off on a 80mile journey to the Aylesbury showroom. To arrive to find the car with NO panoramic sunroof! A complete waste of journey, not only was it put on auto trader incorrectly but also on the website. The company should really think and be extra vigilant when describing a car, as not only have I wasted my time and petrol to come and see the car, but also I have used up annual leave for no reason, all due to false advertisement. The sales person didn’t know what to say as he was just as shocked as I was.

My husband and myself have recently purchased a car from this dealership in Aylesbury and wanted to say thank you particularly to Armani Ahmed who did all the arrangements for us.She was so professional and made the whole process smooth and enjoyable. Thank you team, especially Armani.

I paid £149 for diagnostics and they didn’t manage to find out a diagnosis for the issue in my car, then asked me for another £160 so they can spend more time trying to find out what’s wrong with the car.A waste of time and money, also after the service they didn’t wash the car which is routine in other Mercedes dealerships, they didn’t offer roadside assistance which is usually basic service when you join a service plan in other Mercedes dealerships in the UK

It was the worst experience of my life at Mercedes-Benz of Aylesbury. The specialists I dealt with were incompetent and unprofessional. Just the lady in the reception was kind and she was care about the clients no one else.My car had a receiver faulty (at that time I did not know), vehicle did not lock/unlock, even though I could drive. On 21st September 2023 I took my car to Mercedes-Benz of Aylesbury. I explained that the key fob battery was replaced and both keys normally worked for a week and after both keys did not lock/unlock the car, therefore I was sure that this is not keys fault and asked to perform an electric part diagnostic. I paid £149 for the diagnostic and later they told me that it was the keys fault and I need to buy a new key. When I expressed my doubts, the dealer Nicusor told me that this was determined by a specialist who has about 30 years of the experience in this field and no reasons to doubt or distrust his competence. I had to agree, paid £205.20 and ordered a new key. The new key was working the same way as the other two I already had.I paid £198 for the additional diagnostic, which took 3 hours. I was informed that I would have had to pay £447 (£149x3), but they gave me a discount. I was confused and shocked. It was detected the FFV receiver fault. Due to the new key I was assured, that the only a new key will work properly after replacement of the receiver and the other keys will not work.Currently my car is fully repaired. A simple garage (Mercedes authorised) carried out their own diagnostic in less than an hour, and as I mentioned it above, for highly qualified specialists of Mercedes-Benz of Aylesbury it took 3 hours. The car was repaired and all keys now work perfectly. Finally I do not have any nightmares.I wasted a lot of time and money. Key diagnostic which I did not even ask was wrong, plus I experienced a lot of stress and disappointment, if my English is not 100%, does not mean that someone can treat my this way.I do not recommend the service of this garage to anyone and I will also report to Mercedes head office.

I recently received my A180 from Vertu Mercedes Aylesbury and the level of service I received was simply top-notch. From the beginning the sale executive, Mr. Ryan Appleton went above and beyond to make me feel welcome and valued. He was incredibly knowledgeable and patient, guiding me through my options without any high-pressure sales tactics. The entire process, from the start was smooth and transparent. I appreciated the attention to detail and the genuine care he showed. Ryan truly exemplified the Mercedes standard of excellence. I would highly recommend this dealership to anyone in the market for a new vehicle. A stellar 5-star experience!

I dealt with Jaeden recently when I purchased a used Mercedes. He was excellent from start to finish, providing the perfect blend of information, approachability and professionalism throughout. My experience at Mercedes Aylesbury was so much better than previous experiences with comparable competitor brands. Would absolutely recommend coming here to buy a car!

My experience was ver good - I saw Jaeden about 5-6 times and he always made me feel very welcome also the lady on the front desk as you enter the show room. Jaeden was very professional apologised if I didn’t understand anything and always took his his time when explaining about the car. Once everything was signed and sealed he kept in touch by e- mail and phone to make sure I was happy and enjoying my new car. If I could rate Jaeden it would be at 100% but definitely 5 out of 5.

Thank you very much to Brian and the team for helping us purchase our car. We had found it online and within a few days been able to see the car. Brian was very patient with us and answered all our questions in person and via email/phone promptly. The process was very smooth and he explained everything very well as this was my first car purchase. Overall, I was very happy with the service provided. Thank you again.