The Forshaw Group

Excellent service from this company appointed by my insurers to repair damage caused by a kitchen ceiling leak. The tradespeople were all very professional and courteous, working to a written timetable of works, and did a great job. They were punctual and always kept me updated if there was a change in schedule. Very impressed and would highly recommend them.

This company is terribleCommunication is terribleThey don’t turn upAbsolutely shocking company.Getting in touch with my insurance to complain about themThere is no management of the jobs they do. The quality of work is horrendous!!!!!Do not go within a thousand miles of this company. From start to finish they have been useless.I don’t know how this company existsI would not get them in to repair a rabbit hutch they are that bad.Kitchener StreetSt Helens

This is the worst company I have ever dealt with. I would not recommend them to anyone.They were appointed by United Utilities to fix under floor damage caused by air bricks closing.The problems began straight away, the surveyor appointed was rude , unprofessional and inconsistent in her explanation when complaints were made about the standard of the work.No outside toilet was put in until 3 months into the job, and as a result tradesmen have been using the bathroom when I was told before the job started that upstairs would be sealed off and no one would be allowed upstairs.When I queried this Kim, the senior surveyor stated that the tradesmen went home to use the toilet and blamed my elderly father for using the toilet, who had just had a knee operation and couldn't actually get upstairs.Poor finishing on the job, have damaged an original door in my home due to bad workmanship. They sent another workman out to repair it by cutting the door further, when I said no to this they let themselves into my property and cut the door down anyway despite me explicitly stating I did not want them to do this.The job is still ongoing and has caused so much stress and anxiety by the poor attitude of senior surveyor and constant failings to complete work to a satisfactory standard.As a result of this I have refused to give them a set of keys and will not allow them into my home unsupervised.I would give them no stars and would keep well away from this company if you wish to deal with professional people .

Awful awful company. The standard of work is shocking, organisation is terrible. If your insurance company gives you options of other companies, take them. Please see below a finished plastered wall :(XX EDIT XX. In respect to your response, that is an awful lie and you should just hold your hands up to a bad plastering job (the same as the rendering you came to redo). This room is the brightest in the house with a huge window!! The reason we had not noticed it for this long is that we had a temporary roller blind fitted and we only noticed when new curtains fitted and when drawn closed, the angled light then shows off the wall!!

Horrendous company. The issues that have been caused made a few days job turn into 4 months. Ive had to complain on many occasions and got told im the only one who complains. Items have been damaged which they deny. The surveyor is extremely rude and tells many lies. I wouldn't ever recommend this company even if they worked for free. Im left with a damaged oven, dented fridge freezer, wonky floor and they just don't care. The overhangs were 2cm different on one side and when I told the surveyor he said they had to be like that. After me getting outside advice I was informed they should of been scribed. These have been rectified but if I hadn't of got outside advice id be left with them too. Whole jobs been a nightmare. I can't fully blame the workmen as they were constantly under severe pressure by the surveyor who would phone screaming at them to hurry up or would make them cut the job short to go somewhere else.

Stay away from this company if you can. If your insurance try and refer you to them make sure you request another company.This is the most unprofessional, unresponsive, unempathetic company I've ever had the bad luck to have to endure.We had quite bad storm damage in Feb 2022. Insurance instructed The Forshaw Group in May 2022. Was told this would be an urgent job" as we had a huge hole in our roof and frequent rain storms pouring into our bedroom. We also had a 60ft tree that had come down and destroyed fencing and the garage.A surveyor named Tom attended and made the promises of urgent works. After the visit nothing happened for months. I chased and spoke to builders and other contractors with the very little information that I could get from the receptionist at The Forshaw Group. I had to take time out of work to pull this together because every attempt to contact them over the phone was completely ignored. My wife suffered terribly as the rain was pouring in constantly from the hole in the roof month after month. Still every attempt to speak to Tom or someone else at the company was met with complete radio silence.Once the works was complete (in October 2022!)

I would avoid using this companyagain, I'm sure where to start.Electrian refitted 12 ceiling spotlights, 8 of the fittings now have visible cracks in the plaster or holes. Finger prints on brand new ceiling paint. My Dyson hoover was used to clear away plaster debris without my consent. A Dyson engineer has told me the filter and head of the hoover may be damaged as a Dyson is not built for Industrial use.The cooker hood was supposed to be put back on, it wasn't.My blinds were removed and not put back up , I'm personally not a blind fitter so don't know how to do it myself.After several calls to Forshaw to explain there was a fault in the utility ceiling, I had no feedback from the surveyor. I didn't want the painting to proceed. The painter was advised just to paint over the fault and see what happens from there. So I'm still left with a water damaged utility ceiling.Again I've been referred to a surveyor. But I'm not satisfied and will be seeking a settlement to fix all the errors on my property. I will be contacting LV to report my complaints and expect a phone call from a senior manager from Forshaw.Amanda AllenJust to update my Dyson has stopped working less than 24hrs after your company used it to clear away industrial waste. I will be expecting this cost to be added to a settlement along with all the other faults .Just

This company fell well short of any expectations in relation to motivation, interest and quality of workmanship. They cut corners, do not complete work as they should do, and have produced an extremely poor finish with work I have seen from them. They are paid by insurance companies but fail to deliver enormously, the contracts manager who dealt with our case was not professional in his manner at all, rude, inconsistent with his accounts, said things and then denied he'd said it, was generally disinterested, and when challenged about any poor workmanship the company walked off the job. When their work was checked up on by the loss adjusters it was found to be of poor quality, so why do the loss adjusters use them?? , is it because their quotes for the job are cheap!! I would never have any dealings with this company again, they are not tradesmen, I would never recommend them to anyone, I have had to give them one star rating to post my comments, however I would not even give them a star rating at all given the choice. They are one of the worst companies I have come across and are obviously used by insurance companies because of the cheap quotes they give for the job, but believe me this is reflected in the work they produce which is extremely bad. Their customer relations leave a lot to be desired!! Stay clear would be my advice!!