Novotel Cardiff Centre

Great hotel with great facilities and fantastic staff. The rooms are clean, well-appointed, and spacious. The evening meal we decent and the beer was great. Breakfast was spot on and had a little to suit everyone's taste. The check-in staff, the bar staff, the waiting staff, and the checkout staff were all great. Well worth booking in here if you are in Cardiff.

The main area is up to date and inviting. The restaurant is beautiful and the service is excellent. We celebrated a friends wedding anniversary and the general manager came out to wish our friends well, he also brought desserts for them to enjoy!The rooms have a working safe and refrigerator but need a good cleaning. The carpets are dirty and the shower isn’t much better.

2 night stay to attend a gig in Utilita.Upgraded to an executive room.Reception was good, very festive and had a very efficient (if not friendly) receptionist. Into the glass lift (not great if you don't like heights) to 2nd floor. Glass sided bridge to the rooms (not a fan!). Nothing really looked clean but the hallway carpets were filthy! The room itself was nice but little things were annoying - bathrobes we're not big enough, coffee maker did not work, no soap dispenser in the bath area, draining bath caused the water to come up through the shower and caused a terrible stench and the weakest hairdryer I've ever used! But the bed was really comfy and the room super quiet.Breakfast was served in The Customs Shed and was well worth the money! Absolutely delicious and the service was fab!As for location, it's 20 minutes walk from the train station and 10 minutes to the venue so not as central as other places we've stayed at and it involves crossing a lot of busy roads.I don't think we'd rush back unless there was a really good deal on as it didn't really stand out in any aspect.

It only loses one star because the room was so hot, as the location of the hotel is superb. A fan was provided, but the room was still too warm for us. Breakfast was okay, but nothing to write home about; the hot food could have been hotter (unlike our room!) There is an excellent pool, sauna and steam room which we made good use of.

Hands down one of the best hotel for service. The staff were incredibly friendly and helpful. A shout out to Lit who works in the bar who when I asked for a bucket of ice he asked me if it was a special occasion which it was and cut upSome strawberries for me, so thoughtful!Front of house were so lovely and helpful with everything and room was fab! A little walk to the Bay and a quick tax ride into town, a fab location. Highly recommend

The staff very friendly made the experience very welcoming breakfast was great one of us was vegan no issue very willing to help.Only down side the rooms are very tired they need of updating .TV struggled to get channels and ethernet port was broken.Again the staff were very friendly which made us feel comfortable always had a smile . Would stay again but please update your room as there so tired .

Stayed for 2 nights for our 1st anniversary. Great location. On site parking which was available till 6pm on day of departure. Good check in + check out times. Good size room. Very comfy bed. Plenty of fresh towels available. Had evening meal and buffet breakfast, good food! Would recommend and definitely stay again :)

Lively atmosphere and great food.Amazing location right by the city centre. The facilities were clean .The pool was very 'kid friendly' all through the day and at night. Wouldn't be amazing for those wishing for a quiet swim. Lovely touches in the room including bottled water tissues and shower gel. I would overall recommend to those wishing for a nice stay.P.s don't bother with the pancakes they took forever and the machine kept braking.

Good hotel just South of the city centre. I stayed here in 2019 and again in 2023. Excellent facilities for those with a car as parking is free. Unfortunately the air conditioning didn't work during my most recent visit. However, the service was excellent. The reception staff were friendly and the staff at the breakfast restaurant were amazing. I was served by Mr Lit who was always smiling and very helpful and courteous. The breakfast is strongly recommended and always fresh.

we were upgraded to a superior room which was a nice surprise and it had great amenities. I would say the bathroom was a definite let-down being very dated and the grout was dirty on the floor. I think if we had paid the full rate it would have been a real issue.Great spa facilities although it was a bit less relaxing when kids swimming lessons were happening, might have been good to let us know the timings of these beforehand.All the staff were fab, and the location was great. Would stay here again.