The Groom Room Newport

Very disappointed. First time tried groom room and last for sure! Booked in for bath dry brush and DESHEDDING TREATMENT. My dog (large) was ready to be picked up in 40 minutes which put me in doubt straight away. On arrival lady confirmed that DESHEDDING was done.When I took him home his fur was falling out everywhere. Had to redo brushing with mass of fur coming out and could get more and more! So what is DESHEDDING treatment for if your dog starts to shed even more than before?

Initially, about a year ago - they were great. More recently, they've been awful.My dog comes out with a very uneven cut, straggly hair everywhere, and claws that were just as long as when he went in.I called them out on it, and they've accused my dog of being a biter and making it unsafe - my dog is the friendliest, most loving dog I've ever met. He's never gone to bite anyone!Today will be his last groom here, shocking service!

Took my pup for the puppy groom, 20mins later had a call to go get him, all they had done was wash him and half dry him, they said he was getting stressed and nipping,they didn't even cut his nails, I said I wasn't happy paying for such poor service, they said it was for the dogs own interest,. You wouldn't order a steak and expect to cook it yourself incase it wasn't cooked to your liking,. I will NEVER go there again,appalling service!

Had used once before and loved the cut but the lady had left to go to another store so this time someone else cut my 2 yr old Shih tzu. Omg awful. The blending between the head and body was terrible. His chest looks like she slipped with clippers. His one armpit wasn't cut at all and he had longer tuffs on his one back leg. And to be honest for £53 he didn't even smell that great. All other groomers I have used usually have him for 2.5 to 3.5 hours he was in and out in 1.5. Would not recommend.

Vistited with a Westie for nails cut.Was told dew claw may have grown back into the pad and was a vet job...£85 pounds later at vets...was not grown into pad and trimmed it anyway!Thankyou for the unnecessary vet bill!!!

We have used these for a while now with our Retriever. The ladies are always pleasant and our dog appears happy to go in. We had a bad cut on one visit so I always made a point of saying that I didn't want all the feathering cut off. However, the last trim was awful! All the feathers gone, including tail. It looked like it had been done with a blunt garden shears. No shape, uneven, long bits hanging amongst the shortened bits. I was too shocked to even complain on collection. Two months on and it's still not back to normal, and the misshapen cuts are still visible.I had previously fed back that I couldn't understand how a 2 hour treatment could be finished within an hour. Obviously no care is taken so no time needed.We certainly won't be returning.

First time taking both my dogs here. Website is painfully difficult to use when booking appointments on however, is the recommended method. We then had multiple issues with getting the correct information into the system and as a result, a lot of waiting around. I paid over £80 in total and specified the length they usually have, providing photos. My shitzu was a nice length however she had matts under her stomach and the hair inside the ears was not trimmed. My other dog (parson terrier cross) was returned longer than usual with and an uneven cut and her face was cut completely different to the photos. I have been cutting my dogs over the lockdown and as an inexperienced groomer, the terrier looked like someone with my level of experience had cut her. It was clearly a quick job however, looking at the price and the reviews, I expected a better execution.

I have a very small dog who is often nervous and the ladies were amazing with him. Dobby loved being groomed and felt/smelt amazing! Its a lovely treat for your animals and definitely worth the money. Lovely staff and very clean!!!

I won't take Lillie anywhere else. She's a 12 yr old Bearded Collie with arthritis in her paws. Ceri is the only groomer I trust to cut her nails. She is so patient and understanding and Lillie has full trust in her too.

My dog always comes out of the Groom Room, smelling gorgeous and with a great cut, however, it is such a shame that it is necessary to endure the rudeness of the staff before handing over my dog and being made to feel a terrible owner as my long haired dog has a few matts that daily grooming has not managed to avoid. Will not be returning again!