Oak Furnitureland

Great furniture, but absolutely terrible customer service - if you are lucky enough consultants may pay you some minimum attention, even if the store is empty, but don't expect too much - they are busy with other, more important things, and customers only disturb and annoy staff. Never again! Go for Oak Furnitureland but choose another branch for full experience and service.

Relaxed atmosphere also staff very informative when needed.

Please don't buy the Melbourne Suite as the pictures below show the 4 seater after being in the house about 3 weeks and being sat on for about 5 mins before the pictures were taken. They then sent an upholsterer who showed us that the foam within was lower on the foam scale than the lowest one he had. If they had replaced the foam it would have been with the same foam. The one in the shop felt totally different so maybe the foam is the answer. We were lucky and managed to get it uplifted yesterday and hopefully a refund is on it's way. A new suite has now been ordered from a totally different company. Good luck if you go ahead........

There furnitures are lovely however to date, I have been to this store 6 x and 6/6 the staff have never once made any acknowledgment not even a half effort, hello which is a shame as they would have been able to make an easy sale from me. As the staff are so unattentive it's put me off buying from this store.

Rip off, trading standards need to review the pricing practices here. The advertise items at a price but it is impossible to buy it for that price. They do not stock anything that's on display. Not even the small stuff. Everything must get delivered. That costs between £15 & £60. So ticket price is meaningless,

I enjoyed walking through and seeing all the different pieces but struggled to get someone to answer questions regarding a few pieces they had that I was interested in buying. Prices are OK....some things are bit expensive when you take into account that it's small and not functional. I didn't buy anything though since no one was willing to help and ended up going to the other shops and buying from them.

I was dragged/taken along by my wife, because “it’s important that this is a joint decision”, although I like what we have.We were greeted as we entered the store, but thankfully left to argue about what I was wrong about not liking for ourselves.We visited DFS first, which did have a better range, that I had found a couple I liked but, that was the wrong answer. To be fair, you certainly felt the solid quality of the sofas in Oak Furniture Land as soon as you sat down though, which is why we allegedly agreed on a suite, and bought from here.Fabric protection& delivery did add an extra £239 to the price, so make sure you factor that in to your budget, but with only a 4 week wait, my wife was very pleased with my purchase… which I’m waiting for my proper ‘thank you darling’..All said and done OFL gets 5 stars, and my wife’s review is pending.

worst place to buy furniture from. never buy from them! they will deliver damaged item and the store will tell you to get lost and speak over the phone and no one will pick up your phone as they will put you on wait by saying the lines are very busy and you will be on hold listening to rubbish music for several hours and no one will get back to you ! Have tried to stay on the call for hours on several occasions and no one speaks to you and when you go into the store they tell you to not come to the store and contact via call. The store staff were quick in selling but they have no customer service at all !

Great place for furniture. A huge range of different styles and prices. Staff very helpful. Easy to negotiate around the shop even with a wheelchair. Plenty of parking and the entrance is accessible. We found exactly what we were looking for.

Overall a disappointing experience.In October, offered 'free delivery before Christmas' on a bed right up until the last moment when we were informed that actually all of the 'free' delivery slots were taken, and so would require an additional £100 for special delivery to have it before Christmas. When questioned on this, we didn't get a solid response. Sneaky tactics, no doubt!Somewhat begrudgingly, we accepted as we liked the bed, had been assured it would arrive before Christmas, and the price overall was okay. December arrives, mere days before the agreed arrival date, and we were told delivery would be delayed until January as they had the mattress but were awaiting the frame. Big disappointment.Bed arrives in January, with no mattress, which we are then told will arrive mid-late January. After further calls with customer service, they finally agreed to expedite delivery, and we received the mattress the next day.Where did Oak Furniture Land magic this mattress from, when moments before we were facing another 2-3 week wait? Either bad inventory management or poor order prioritisation?The positive - everyone we spoke with in store and on the phone were polite and understanding, plus the bed, now that we have it, seems pretty good.