Sexual Health Sheffield

Used to be so helpful.Could walk in pick up a self test kit do it put it in a box without having to speak to anyone.Apparently now you can only order it online or collect one.So I spent £20 in taxi to get a test as the website is utterly terrible and won't give me a test telling me to just book a appointment.To show how I used to have a symptom 3 days ago but no longer.I arrived to be turned away being told I had to order a test online.So I have to lie to the website to get a test or book a appointment.Which I've tried twice in the last week got through to someone at 8:34 to be told that they are fully booked 4 minutes after opening.And the 2nd time rang 12 times before getting through to someone to be told that they are fully booked agaiI start work at 12 tommorow so lets hope i can manage to get a apointment tommorow then i can spend another £20 to probably sit in a room tell my symprom show my dingle and then be made to pee in a cup to get it tested before any treatment can be given.If I could ya know do a self test would save alot of hassle I could just ring up and say hi I did a test this is the result can you get me in for treatment

I called at 8:30, at 8:35 I was answered by a very nice and kind lady who made an appointment for me the same day. A very nice lady greeted me at the hospital reception. I didn't wait a minute after the time I was scheduled for. I met the best assistant who behaved exemplary with me! Thank you for your help! Do a wonderful job!

Positive experience! Iv been here a few times recently and the team have been wonderful, I felt very comfortable, they don’t rush, in-depth consultation , professional informative examinations, very understanding and respectful.

I have called for days to book an appointment, between 8:30 and 10:00 am, and every time I am asked to call the next day because they are currently fully booked. This service is not efficient.

It’s actually impossible to get an appointment since every time you ring they tell you to ring back tomorrow at 8. Then you can’t even get through. The receptionist are rude and hang up the phone before you finish speaking. They need lessons in hospitality. They take advantage of the fact we have to use this service. I’ve gone to the one in Chesterfield because it’s miles better. Terrible service.

The Doctor I saw here today was such a lovely caring and compassionate lady.I know it's her job to be this way, but I genuinely felt like I mattered and not just another case.Time was taken to explain every detail of my procedure and I left feeling well looked after.Thank You Dr Porter. X

Impossible to get an appointment. Told to call at 8am for appointment. In call queue for an hour to be told there's no appointments for 2 days, try again in 2 days time. Ridiculously impossible to make an important appointment when I have concerns!!I even emailed in with my concerns and asked to make an appointment. I was simply told to call again (to get ZERO HELP).Quote from YOUR OWN WEBSITE:Our friendly and welcoming staff are here to make your visit to our sexual health clinics as easy as it can be" !!!"

Had an appointment that was booked 2 weeks prior cancelled randomly by clinic staff, and was treated as a walk-in patient. No explanation nor apology for the wasted time I spent there, and I still have no idea how or why my appointment was cancelled without my knowledge at all. I had to wait 1.5hours to be seen to, was pressured by nurses and receptionists to not leave despite me expressing the desire to do so on several occasions, and then was treated badly by a nurse who was sarcastic and impatient with me, bringing me to tears.the procedure I went in for was botched again (i had been twice prior for this exact reason the weeks before and still have not had any success with my procedure) which left me in pain, and will make it harder for it to take place for the foreseeable future. I was promised a doctor to do the procedure and have not had one at all, therefore leaving me with people who have not been able to do it.I won’t be returning here again. Appalling service.

Had to wait for a call back which was fine, a rude dismissive unhelpful lady called me back. I'm pregnant, the woman Left me very worried, and told to wait 3 days for another phone call? Called up for advice, basically was told they dont give it!Oh and you should make sure you put the phone down before you start to moan about people! So unprofessional.

I was referred here by my GP for a complex contraception issue. The staff were absolutely brilliant: kind, efficient, friendly reassuring, and extremely professional and sorted my issue completely and with ease. The clinic itself was a very calming, clean and respectful environment. The wait time for my referral was unfortunately four months, which is pretty devastating and I think reflective of the challenges the whole NHS is facing due underinvestment and neglect. I really feel for the staff working under these conditions. I am so grateful to them.