Heanor Dental Care

Attended two appointments this year only to be told they have been cancelled when I arrive. No attempt was made to contact me in advance, wasting my time. I've been coming here 15 years and can say that 2017 seems to be shambolic for them.

i wouldn't advise anyone using this dentist, i don't normally or have ever even wrote a review before but considering how they was i want everyone to know.first of all i rang and the receptionist told me i had a appointment the following day, as i know i had to have treatment i decided to book the day from work which turns out she had told me the wrong date, the second which they rearranged for me i couldn't make it, for 2 days later to call me and tell me that they refuse to see me again and that i should contact 111 for any more help, i think it's bad customer service to take money to see what is up with someone to then not finish any work even though it was based on your faults, once again i wouldn't advise anyone using this place. thank you.

Great when a business doesn’t reply to emails or answer phone messages left several times.Oh well that’s lost them business as I know I’m in need of three root canals and crowns and wanted quotes for two implants on top of that.

I just moved into the area and booked an appointment for my wife and I.I took the day off of work and went to the surgery today 04/03/19 @ 10.15, and was told our appointment was Friday 08/03/2019.I had actually arranged to take the day off of work, to get this appointment, as I work over 150 miles away. I therefore said I would have to cancel Friday's appointment as I work away.I was told they would cancel the appointment, but 'if I missed another appointment' I would be refused further treatment'.How bloody rude!!! I did not miss an appointment, a mistake was made somewhere and I do not think it was me, as I had to specifically taken the day off to attend this 'run down' dentists.Also note I have a highly qualified and busy professional whose diary is meticulous and I very rarely make mistakes.Mistakes do happen though, and I put this down to experience. However, to be threatened with removal from the surgery if I missed another appointment, when I didn't miss one is unacceptable and even gave 72 hours notice is disgraceful.Who do these jumped up receptionists think they are? The 40 year old with the glasses and inch thick makeup was particularly nasty, and I wonder if they consider us deaf when they make comments in front of their clientele?I immediately cancelled my future obligations with this dental practice and would not recommend them to anyone.You are a customer focused service and your attitude and your puerile and unjustified threats were not justified or impressed anyone.I suggest people do not go there.

The dentist are brilliant can't fault them, however I think the receptionist need to be careful when booking appointments, I was told over the phone (on loud speaker so I had witnesses) that my appointment was on a Monday, I book the day off work from both my jobs! To attend only to get there and be told my appointment was Tuesday! Me and 2 others all heard the woman on the phone say Monday, looking at the other review, I can see I'm not the only one that's had this issue, so please be careful when booking appointments!

Good dentist, can't complain, staff are lovely, my teeth are better than they have ever been.

What can I say, professional and polite Dr Max Harrop is indeed a great dentist, and even my consultant max fax surgeon Dr David Laugharne commented on the excellent dental treatment I had by Dr Harrop. If you get to be a patient there, hang on to it, they are brilliant. And thanks to Natalie the beautiful dental nurse, always happy and polite. Best wishes to all at Heanor Dental care xxx

Most of the receptionists are lovely however one receptionist is vile with the worst attitude that I have ever had to deal with, has made multiple people who were previous customers, cry. Won't be returning to this dentist and I wouldn't recommend it to anyone. The dentists themselves are nice people though

Nice place. Staff are always friendly and welcoming, always manage to fit you in for an appointment if you need one. The dentists are always friendly and very professional. Car park isn't to great tho.

I had such a fantastic experience at this Dental Surgery.The staff were warm, welcoming and brilliant. They really put me at ease when I felt nervous. I now feel more confident and knowledgeable when it comes to my dental health.Thank you for finally allowing me to have a positive experience at the dentist! I cannot praise this surgery enough.