New Cross Hospital

I was admitted on Sept. 7th for a hernia repair. The whole process couldn’t have gone any better. The level of care and support that I received was excellent; everyone on ward A9 were so attentive and professional, thanks JD and your colleagues. I received a spinal injection and my anaesthetist explained the procedure really thoroughly. All of the theatre staff were so calm and reassured me constantly during the op. Big thanks to Doctor Pereira and his team. Terrific care and when you are poorly it’s the best place to be. Yes, there will always be delays but that is only because there are much more serious cases in front of you with people whose situation is far worse than yours. Great job everyone and thank you.Alex

If I could give 0 stars I would.I fully appreciate the NHS is at full capacity but to be left waiting with my 8 month old baby in a waiting room for 9 hours whilst they knew her temp was 39-40 is disgusting.I got sent to the wrong place and then put to the back of the que all over again due to no fault of my own, one nurse said they would do blood tests, another said they weren’t concerned enough to do any.Got to 1am and we had been left in a room with no idea what was going on so I said I was discharging us, they weren’t bothered at all and the nurse said I would get seen quicker by waiting till the morning to ring the GP!

Worst experience. My new born baby wasn't well and my wife had stitches during delivery. She was unable to sit on chair due to her stitches and was unable to feed baby. I asked the staff for any comfortable place where my wife could sit and feed the baby as wel but staff didn't help us in any way. We were here by 10.30pm waited for the doctor but nobody help us..

Although several A&E staff basically called me a liar when I had gallstones and a distended gall bladder, I am thankful to the Dr that pushed for me to be moved to a ward. Once admitted, my consultant Mr Pereira, was absolutely fantastic, have never met a more amazing doctor. He looked after me, did my operation and called after discharge to check on how I was doing. He definitely went above and beyond and I will be forever grateful to him and will never forget him, he pretty much single handedly saved my life.Never had any problems with the eye department

A&E & Urgent Care have the worst systems & services, save your day & do not visit there, you will experience ridiculous waiting times going back & forth for tests and having to be triaged repeatedly. Poor patient care & compassion, for being such a large hospital the amount of staff are not swift enough to look after patients well.

Sadly my mom passed away on 29.11.23 in Acute A & E..words cannot the pain I feel but the care especially by Lee who was on duty that morning. Lee did his upmost to make me feel supported. He did everything possible did me handprints of mom's hands and a heart which I've put in a frame. Judith also who cared for mom throughout the night thought she was very hard and no caring skills whatsoever. It was a job to her and I couldn't connect with her. All I got through the night I'm so tired, it was a choar to her and I didn't want to leave mom while Judith was on duty. Stacey in the beaverment centre I cannot fault. Nurse in a million...I did see mom in the mortuary and Stacey did everything to make my experience calmly. Did handprints and sent them through the post. Nothing to much trouble.......From positive to negative A & E before mom was moved to Acute ward well what an experience!!!!!!!!! The nurse on duty was absolutely diabolical...tried to feed mom when she was totally out of it.. I witnessed this and was mortified...trained nurses who have no idea...I could have done this better myself.

Ì had to attend op dept today and can honestly say I received really good care. From the kind lady who took the time to show me where I needed to be to all the nurses and doctors I came into contact with. They put me at ease and reassured me with kindness and efficiency. Thank you A27 staff and radiology staff.

My brother got admitted to the hospital. He walked in by himself but ended up just lying in bed the next day. The doctors seemed unsure about how to help him, and we were upset, but they seemed more interested in talking than treating him. After a day, he didn't recognize us, and we became worried. We had to push them to take action, even though he's only 20. The doctors and nurses didn't seem to care. finally made the ICCU nurses check on him and move him to the ICCU. If they had cared more, this wouldn't have happened. We've been in the hospital for four months now and had to move to Birmingham because the doctors at New Cross couldn't figure out what was wrong. It's the worst experience I've ever had.

Currently, there is a lot of building work at the hospital near the entrance which has taken one of the parking areas out completely this has resulted in the parking which was limited before now even worse this has caused cars to be parked all over the grounds including the grass areas.So plan your trips and allow plenty of time to find parking or use buses or taxis whichever would work out cheaper in the long run.I have found the staff to be great and yes appointments do overrun never on time which is normal nowadays but don't be late as they will cancel your appointment on the spot and it is not easy to get them in the first place.I will add photos later

I recently took my daughter in with a ‘quinsey’. The staff were all extremely helpful, from the car park attendant to every nurse, consultants and all in between went over and beyond to make her comfortable and reassured in a very scary situation. I would specifically mention the ENT ward B7, they were all amazing!! thank you!!