Halfords - Bolton

Yet more disappointment with Halfords, I was only buying something online using Click and Collect and they still managed to annoy me, it would have saved me a lot of time if I hadn't used Click and Collect because I had to wait for the email and text to say it is ready to collect and then instore, a huge queue with only one person serving customers at 11am.The link in the email asking for a Google review for the Bolton store points to the Horwich store which is permanently closed!I only went there because I had a voucher to use, never again.

I'm afraid my experience at the Manchester road branch was appalling and I won't be in a rush to return any time soon. I ordered an item online for click and collect which was fine. Simple and straightforward. I received an email to say the item was in store and ready to collect. I arrived at the store and had to wait a long time for someone attend to me. They brusquely sent me to the bike desk to collect the parcel. The man at this desk was busy and looked annoyed that I seemed to be waiting for his attention. When I told him I'd been sent over from the main desk for a parcel he sighed and said he was busy and I'd have to go back there. so I did only to get a similar reaction from the original server. Eventually he went for my parcel and returned 10 minutes later with the wrong one so went back into the warehouse. another 10 minutes passed and he came back to tell me it wasn't there and hadn't arrived. I told him the email had told me it was ready for collection so it must be here. He then told me it had been delivered but needed to be signed in and only a manager could do that. He made no attempt to find a manger to help so I asked him if he would do so. He looked at me like I'd just trodden on his mobile phone (the one he was looking at all the time I was talking to him). Another assistant told him to just message mike" and tell him to do it and eventually the box arrived and was dumped unceremoniously at my feet. It was a very large box and no offer of any assistance (not even to the door was made).The level of customer service was appalling. The staff looked as though they would rather be anywhere else rather than have to even talk to customers let alone "assist" them.I rarely write reviews but this has really gotten under my skin"

Warning do not shop at this store for any Apollo electric E bikes!!! my previous E bike was faulty so they replace with a newer model this one seems to be the same FAULTY so I went to the Bolton store to see the 4th manager to explain for him to say you have NO guarantee on your brand new e bike due to us replacing your old one??? So I have been given yet again another faulty bike. I wish I had never stepped foot in Halfords store their has been nothing but trouble with the bikes I have purchased now being left with a faulty bike which is unsafe to use electric bikes have been my only form of transport and now I am out of pocket and unstuck for transport. Avoid this store

I went on their website and ordered a part, which they said was in stock and they took my money instantly. When I turned up to the shop the bloke on collection tried giving me somebody else's parcel. Then was told in the store via email they got it wrong nothing in-stock, I would get my refund.... I'm still waiting. They take your money straight away but don't refund it straight away. Bad business skills

Just been into Halfords , Manchester rd, Bolton. To collect an ordered item.Four staff members stood talking at the counter. One of them indicates to the guy stood at the till that he has a customer to serve.He reluctantly turned to serve me though seemed more concerned about what he was missing from the conversation.He eventually got the order number right and went to collect the product. On returning he threw it onto the counter and stood typing something into the till as I stood there waiting (assuming he was going to say something to me once he'd finished)He eventually lifted his head to look at me stood there as if to say why are you still here! Then just said its done that's it pointing to the product!I think I'll find somewhere else to shop next time. I wouldn't want to inconvenience the staff there again.Terrible customer service!

Wiper blades. Easy job. Fitted myself but service was quick in and out then back straight on road, was helped by some halfords guy as I had baby in my arm in shop which made it easier.Downside is they didn't have pair of set blades, had by 2 single wiper blades.

Booked and dropped my bike for a silver service. I received a message to tell me it was ready to collect. On inspection at the store I quickly realised it hadn't been touched and was getting it handed back, I felt cheated. I raised concern with assisting manager. I was asked to leave the bike and was assured the service would be sorted for the next day.i went back to the store 2 days afrer the first incident the bike still wasn't done.i took my refund and my bike. Will not be using them again