Springboard Sunderland Trust

Lovely place with excellent food

Great staff

Really great company helpful staff

Very friendly and supportive

Sadly not a good experience at all. As a mature student I tried to complete my GCSE maths resit this November through Springboard and I was given incorrect information from the start. I was misinformed and passed about from staff member to another with no answers been confirmed since Initial contact in July.The tutor who I was assigned to my caseload was pleasant enough but also had no answers ever to help me. The main issue was I was informed due to been a mature student I could resit the exams only which turned out that I needed to attended a certain percentage of the maths tutor course to complete... all explained at the last minute. I was also told from the start it was a free service due to my age and current qualifications and I didn’t need to complete a diagnostic maths test to qualify for exam resits. Again at the last minute (3 weeks before resits) I was told I did have to do the diagnostic exam in which I completed in a freezing store cupboard at the new ‘bridges shop‘ where I was told half way through the test that I actually could use a calculator when at the start i was told I couldn’t.In the end I missed out on the opportunity to resit exams due to a combination of all these errors in communication... Springboard then even tried to charge me in the end for the service and ultimately their mistakes ☹️ Sadly wouldn’t recommend .