BUZZ Parks Cardiff

My husband took our kids here a few weeks ago. Despite booking places and paying for three pairs of socks online, he was still charged for more socks when he arrived. In total we paid £18 for socks....and that's on top of the entrance fees.I have tried to get a refund but I have been met with extreme rudeness by the staff. The manager promised she would call and I've yet to hear from her.In short, this is a very expensive place and it is poorly run. The staff member I spoke to on the phone was very rude and insisted that my husband didn't check in when he arrived. This wasn't the case. And even if it was, how were my autistic children able to enter the play area if they allegedly didn't have a waiver?! This place is a law suit waiting to happen if they have no record of who has signed waivers etc.Badly organised and a total rip off.We will never be back.

The staff are RUDE especially the blonde guy working there. The restrictions are ridiculous, you have to change socks for each area this is very inconvenient especially when you have young children. The staff are also extremely undertrained in handling young children with special needs, one of the staff members tried to grab my toddler (who has special needs and does not like to be touched) even when I went over there to take my toddler the staff member repeatedly tried to get her off himself, even though I had the whole thing undercontrol. This made my toddler unsettled. Do not come here, this place is a joke.

Tots takeover was fantastic. Took my little boy who is 2 and he absolutely loved it, little ones have access to the whole site and you don't have to worry about them being knocked over by older children. Such a good idea and it's early in the morning perfect for little ones. Will definitely be coming back.

Amazing Trampoline Park. HUGE. Good area for adults to sit for coffee/cakes/snacks. Only dislikes was the music was really loud, and found the price of admission expensive. The inflatable area wasn't the cleanest either. However overall my 8 year old loved it. Wasn't busy. And staff were helpful and kind.

We went for Tots morning with a 5yr old. We only paid entry for him which was great.Buzz is a well maintained trampoline park, seemed lovely and clean and generally better condition that previous parks. We didn't use the cafe but it looked clean with plenty of drink and snack options.The only downside to Buzz is having to have separate socks for trampoline and Inflatable sections. Switching between the two is a pain with little ones. We just wore one pair ontop of the other and removed a pair when required. The trampoline socks have grips whereas the Inflatable ones are just regular cotton socks. It would make more sense to have grip socks for the inflate section as its very slippery. Also I cannot see why we can't wear regular socks on the Inflatable?We had a great time though and would highly recommend it and would visit again

Cool place, the kids loved it. Great coffee, and very reasonable priced. A little unclean in places etc, but overall a good experience, we would definately return.

Great entertainment for the kids. We have used lots of similar parks and my kids have reported back that this is one of the best. The reason for not giving 5 stars is for the limited space around the café area and the café being very basic. But for children's enjoyment the this place Is great.

If you're coming with toddler owver 6 years old - it's nice place probably, if your child is under 6.. well you have extremely small space dedicated for, which gets boring in 5 minutes. So for the next 55 minutes there's nothing to do

Our recent visit to buzz was not a great experience. On the inflatables there was a bunch of teenage boys that was monkey fighting and despite the team member on duty telling them to stop they still carried on and laughed at her. They carried on running at speed and fighting. And the team member just allowed it in the end.My daughter was victim of 2 attacks and my son got full force pushed over in which he and she did not stand a chance against the older kids and as you can see a black eye and cut to the face in the picture attached.If you have kids who are not wild I would avoid until they stop allowing chaos to run wild and to prevent your kids being hurt.