Douglas Willis Ltd

Excellent meat, good price, excellent service. Staff can't do enough for you. What ever you want the butcher will do for u. If your meat order is too heavy. They will carry it to your car.

Waiting and waiting the staff had noticed me and they had served 3 people before me like they kind of made a point of it.Now for them this is bad news as I’m a food critic and I dress as a builder I find this way is better as you would be treated like everyone else and I got treated like I wasn’t even there. I am writing this still in the que waiting.The service is a joke in all fairness.I will be putting this on my social platforms and I have over 195k subscribers. This will be a huge dent in there business but it’s a shame that staff are terrible as it has potential but not with the staff and customer service experience…..

Absolute appalling service. Four staff stood around chatting so I asked if anyone could serve me or the four other people in the queue behind me and got a tirade of abuse about how they were talking and how rude I was to interrupt. Really great food but not worth the bother. It isn’t the first time it’s happened either.

Whenever I'm in Wales I always come here.The meat is brilliant

Well where do we start... from the very first phone call right down to the wedding day these caterers have been fantastic. Amazing choice of food, brilliant prices and a team that are so dedicated and willing to help even down to a best wishes text message the morning of the wedding. The bbq we had for our wedding was served in such a professional manner with such friendly staff and our guests loved the food and the finger buffet in the evening went down a treat. Will definitely be recommending these guys to all our friends and family. Thankyou so much for helping to make our day perfect Sam Simon and Ellie xx

Staff need training in basic manners. Obnoxious and rude.

Very disappointed with the service I got from the Llaneravon store this Christmas. I ordered a stuffed Turkey crown back in November and paid a deposit. I was told to pick up the Turkey on 23rd Dec. This morning I called to pick up the family bird and was faced with a very large que. Having qued for about three quarters of an hour I got to very near the front of the que when one of the store staff came out and told me that there was a problem and the stuffing had not been sent across from their warehouse. The staff member asked me if I would accept a plain unstuffed bird. I was obliged to accept but was then given a Turkey brrast not a crown. I was told that this was all that was available so had no choice but to accept. Last order they will ever get from me. Not good enough.

Beautiful cooked food. Hot and cold. Fabulous butchers. Definitely stop in for food if passing by so much more filling and satisfying food than any fast food chain.

Absolutely amazing.Every year we buy our Christmas Chicken. Ordered from town over the phone with a depositWent into llany in the hope I didn’t have to battle for a space in town center. Asked if I could do it here, yes !!!!! No receipt and pure trust re my depositThank you, one very grateful person right hereYour team are amazing Pete and Sean

If you want a quality cut of meat... You've really got to visit Douglas Willis.Amazing service.