Boots

I worked here some time ago and one thing we were taught was never to ignore a customer. I was trying to choose a No7 lipstick, 2 staff were busy chatting, completely ignoring myself, I walked out without a purchase and I probably not be walking in again.

Very impressed with the service at boots.Being worried that my blood pressure has recently elevated I called in for a check.My BP is higher than it should be an a message was sent straight away ti my GP.What an excellent service.Anne Craig.Lancaster

This is a very honest review of my experience purchasing my favorite foundation from Estee Lauder at Boots in Lancaster, and let me tell you, it's a horrifying story for any girl who has ever been seriously misled by a makeup counter specialist." I have no idea what her name is

The staff in Boots used to be lovely but on my visit last week I found them rude and condescending, I thought maybe the lady walking on the shop floor may just be having a bad day or maybe me interrupting her conversation with a beauty counter lady to ask for help was not too much to cope with, but on reaching the till to pay the tall, dark haired man was just as bad, I think a course in how to at least smile would be very beneficial or possibly a longer lunch so the ladies can chat without making customers feel awful for asking for assistance. My boots advantage card was thrown away after this visit as it's no longer needed due to me not going back there again, it's sad to say but unless the staff are changed there will be no need to keep this store open as the customers will go elsewhere where they can feel appreciated.

Great store and especially amazing staff. Grace from the beauty department was so welcoming and helpful towards me on my visit there and went out of her way to be kind, well mannered and deliver the best customer service I’ve received. Her recommendations for products and knowledge of them helped me a great amount as did her friendliness and great approach. Employee of the month if I’ve ever met one!

It's got most things you'd expect to find. Not impressed when told to use the app to obtain items out of stock. Doesn't anybody order stuff for customers anymore?

I avoid shopping here because I hate three for two. I want one at a fair price.I wanted paracetamol caplets on this occasion but they call them all tablets now. The assistant opened the packets to show me the contents. 10 out of 10 to her.

Went in to the pharmacy for advise there were 3 staff members in the pharmacy standing at the back and very visible. One on mobile phone, others standing and chatting. Not one of them came out from the back to serve. They could clearly see I was waiting there. I waited few minutes then left. Appalling service.

Boots used to be excellent but not so anymore. Despite discounts prices are very high. Staff not always helpful i.e. if it's not on the shelf we haven't got it - no attempt to show you correct aisle. Disappointing