Excell Group Limited (Cambridge)

Great network, no over-subscription unlike most ISP's.Had Excell fibre at home for many years and never had an issue. Staff are friendly and will always do their best to help someone if they are having issues.

Max & the Excell Team were extremely helpful before, during and after the transition process,. A very knowledgeable team with a 'can do' approach to any aspect presented to them. The functionality of phone system is working well. We are very happy!

Max and his team at Excell were always willing to help and managed the installation extremely swift and hasslefree. We are now enjoying stable and fast internet connection at our new office and cannot be happier.

All colleagues have been friendly, welcoming and I've had great training from the team. I would recommend working at Excell!

I am not sure who is writing the reviews for Excell but we are an unfortunate customer who have ended up with them as we're in a serviced centre running the IT and communications. We are now moving out due to their lack of any sort of customer service, sense of urgency or understanding of our business at all. We have not had a single correct invoice since we started, which was January but they're happy to keep chasing for payment inspite of me repeatedly asking for credits. Our phones were switched off for 3 days with no way of forwarding business calls or altering our voice mail message. No formal apology was ever received. They are now charging us to get our equipment out of the comms room in the serviced centre, which was the final kick in the teeth to say the least. These are just the key things, plenty of smaller irritating points I could mention, They just seem clueless, it's most peculiar!

After taking Excell through the Ombudsman process and Excell being told they must write a letter of apology (which we have not been given). We can confidently say this is an exceptionally poor company to deal with. They have harmed our business and provided unacceptable levels of service. You will find the sales force charming and pleasant - however post sales you will at best be ignored, and should you ever have issues or complaints then there is limited to no help for you . I suggest you might consider visiting their site in Sawston and just walk around the local businesses and ask their honest opinion. So many had signed up for phone and internet with Excell only to be let down by dreadful phone services and persistently failing internet connections. My sincere advice is that you find a reputable telecoms company with history and reviews you can trust. We moved as soon as we could leave contract to BT, and apart from saving over 70%, we have a modern phone and internet system that actually works. Something Excell apparently cant quite grasp and certainly did not give us.

Very happy with the excellent service provided this afternoon by Tom Gardner – Client Development Manager.This was to change our opening hours and to add the new out of hours message.JohnCambridgeshire Bathrooms Ltd

We had a very smooth transition to our new IP phone system. Max and his team at Excell were helpful, kept us informed throughout the process and it all went to plan. We are now enjoying exceptional phone quality and reliability. Thanks guys.

Excellent professional service.All aspects handled quickly and efficiently concluding today with transfer of all numbers.Thanks to Max for handling the final stages and keeping us informed.

Great company and overall business model.Account management with a genuine customer first mind-set.Any client that has not experienced this within Group can get in contact.A company that rewards hard working employees.