Best Western Stoke City Centre Hotel

Nice clean comfortable room. Sadly didn't expect rats running round between the main hotel and the family block. Staff advised that pest control are there every week. It clearly isn't working! Bins are next to the courtyard, doors left open. Never again. It horrified me as it's my phobia. Totally horrific for me.

Was booked for 3 nights would have left after one if not for the cancellation policy, left after 2nd night.Room was dated and smelt like someone had been smoking in there for 20 years, plug didn't drain even with a shower that barely worked, wifi was enough to check emails and that's about it, the lock also didnt work on the door.Gym was very limited and the pool was closed.Food was average at best and took over 2 hours just for the starter to arrive despite there only being around 4 people eating, the starter I'd paid for wasnt available so I swapped for a different one which was cheaper but wasnt given a refund so ended up overcharged, fortunately for them by the time I'd recieved my food I'd forgotten about it.Staff were friendly enough though.

I stay in a lot of different hotels around the country for work and this has been one of the best. The room was clean and perfect for what I needed, treated myself and upgraded to a suite. Breakfast was great, hot and fresh. Good atmosphere in the bar. All the staff were great and always willing to help or even just have a chat. Recommend!

Pros: Staff friendly, room and main areas clean, breakfast good.Cons: card payment machine not working on arrival at reception and bar drinks bit pricey. Also, the sink in our room was very slow to empty and had a bath plug to use for it, but that was too big to use in the sink. In addition, guests are expected to pay £6.50 each to use the swimming pool - this facility should be free to guests as they are already paying enough to stay at this hotel.

Staff were friendly, good sized car park. Rooms were ok, nothing special and not the cleanest. Where our room was located we had a night club not far from us and the music was blasting all night until early hours. We had lights on the walls outside the windows which were shining through as the curtains don’t cover the full window. Windows are really thin to the point where you can hear people’s conversations walking past. Other family members also stayed at the hotel but in a different part and they all said they couldn’t hear the music and it was dead silent in the night so if you are going to stay here try to avoid a room close to the roads. Other than that it was an average stay for the price in a city centre. Didn’t use the bar or restaurant as we were leaving early and returning around 11 at night.

We stayed for one night with a coach party. Would probably not recommend it. The main corridors had some questionable staining on the carpets.Once in the room, we noticed a terrible smell of cigarette smoke, but we were that tired from the trip we didn't question it. There was a few funny marks on the wall also.Shower was nice and hot and breakfast was plentiful and enjoyable.Whole hotel could do with a revamp as looks very dated.

Been here for three nights as I've had training in Stoke. Absolutely horrible experience. I mean, if you fancy stuffy rooms with constant 23 degrees inside, not being able to sleep due to absolutely no air circulation (windows barely open due to 'safety reasons', toilet fan not working because god knows why) you will be in heaven. I've asked for a fan at the reception as there was busy day ahead of me and I couldn't sleep because of how stuffy my room was and they just said they're really sorry as there's nothing they can do.Again, if you fancy having to reset your key at reception every 24 hours as it just stops working you will be in heaven. Apparently it's a normal thing there but not in any other 3 star hotel.If you fancy being away from hotel for the whole day and realising it's been opened this whole time as the door lock got broken, you would be in heaven. It seems the lock was completely dead and we were transferred to a bigger, higher-tier room with fan which is appreciated, but nothing will make up for the fact that all my belongings had been exposed for ten hours just like that. Also, it seems they had plenty of fans back when I've asked for one earlier on.At least breakfasts and drinks were decent.Definitely not coming back, don't go there unless you're masochistic.

We stopped here when visiting family in Stoke area. First of all, the staff are very friendly and efficient. The room was clean and tidy and came with a fan, great. However, the building is not just tired.... it's exhausted. A brutal example of a Best Western and as mentioned by someone else it could really do with being knocked down and starting again. It has never seen a revamp in it's era I would say, all decor, bathrooms, furniture, lift, all way out of date. And yet still £100 a night. Jeepers.

The whole hotel is clean, tidy and recently decorated. The staff are friendly and attentive, and there is plenty of very convenient parking. Breakfast was good. we would book again. on the negative side our bed was tired and lumpy and a lot of the floor boards in our room and the surrounding rooms were squeaky but neither affected our sleep.

Overpriced for what is a very basic hotel. Aside from the city centre location, I don't think a room rate of over £100 per night is justified. The rooms are drab and extremely basic, but the shower is decent. The staff are helpful and the food in the bar is quite good. However I do think some of the rooms would be very difficult to access if you have mobility issues, for instance my room was in a separate block and there were a few steps at the block entrances. The main reception area is nicely decorated, surprisingly nice considering how rundown the exterior of the building looks, but as you get further into the hotel, away from the reception area and into the room, the decor is akin to a retirement home and not a fancy one. The rooms are huge but they have made no effort to make them comfortable. This could all be ok for some people, but considering the price for what you get, it's definitely not for me.