Fenwick

Awful experience. So many sales assistants there and when I have approached for some info they were really annoyed. When I have use the fitting room, my room was full with clothes and wanted to hand them to one of the assistants but they left me with the clothes in my hands, so practically I end d up clearing my fitting room before trying my clothes one.When I went to pay, I said twice hello and the lady cashier Arabic didn’t even replied. She asked me straight away my full name. When I have asked why she need that info, she said she needs my name. Very rude and unprofessional lady, next to her was an European blonde cashier feeling embarrassed like me was trying to make conversation about the item I was about to purchase. At one stage I just wanted to leave the item and leave, as I’m paying for a service bit they don’t care. Theirs salaries come from our purchases. When I have left, I said thank you good bye 4 times and she just ignored me. Rude and inappropriate behavior!

Fenwick is a great department store. I visited the Bond St shop and were desperate for a drink. We made our way to the basement restaurant and found a table. We were told by a waitress that the table was reserved despite there being no sign as there were on other tables. We were told we could sit at a table with stools (so uncomfortable). After waiting for at least 15 minutes we ordered teas and coffees. The waitress was obviously preparing g the drinks when the manager came over to tell us that as it was lunchtime we must order food. The time by now was 14.40. We left extremely upset and still needing a drink. There were no signs anywhere to say that food must be ordered between certain times. Very disappointed with our experience.

I love this place, it takes you back to the good old days of the UK very much worth a visit if you're in the area. They have items that you can't find anywhere else in the UK it's amazing just how much stock they hold. It's situated not too far from the underground station and can be reached by very many bus routes.

Popped in to shop their archive sale on the top floor.The staff were absent / not on hand to help. That was a little annoying as I wanted to enquire about the availability of sizes. The stock wasn’t laid out as I would have expected of a store of its calibre; it was sort of an abandoned space. I left uninspired and not purchasing anything.I perused the beauty aisles, Bisi Syed a few of my favourite concessions and also had a wander around the vintage collection space. Again, apathetic service from the staff so I got bored and left.

Haven't been in this store for many years, still lovely as ever! I don't know how they survive, never seems terribly busy. Had lunch in the restaurant, which was lovely. Great service, lovely relaxed atmosphere bright and airy. Great place to stop for lunch if ever in the area. Would recommend.

Not that upmarket for Bond Street, maybe it was the sales floor that brought it down.....lengthy wait for service in the restuarant

It’s an amazing experience to visit this department store. They have very special selection of luxury fashion, beauty products and accessories.Now it’s quite convenient to come here by Elizabeth Line. It just about 1 minute walk from Bond Street Elizabeth line Station (Hanover Square Exit)!

Lady at the Armani beauty section was super super helpful, spent a lot of time with me and my mom/sister matching our foundation and concealer shades. She was very patient and helpful. 10/10 would go here over selfridges where the lady was rude and not helpful at allll