91BC Property Services

We’ve been working with 91BC for over a few years now providing regular cleaning services to their customers and it has been a very positive experience. Great communication from team, and I’ve also noticed residents are mentioning their satisfaction choosing 91BC’s services.Looking forward to serve many more residents together with you!

I recently started renting a property that 91BC manage. It's went well so far and they have been prompt to respond to any issues raised. I have had poor dealings with other Factors, so hopefully this good customer service continues.

Pretty good at getting things done, although I think they would benefit from a couple more staff.Fought our corner on an insurance claim which was originally rejected and was eventually paid. That in itself deserves some recognition, most others wouldn't bother in my experience.

I would not recommend this factor . I have been waiting for insurance claim few years sent many emails & calls they first said not to claim " then ask for evidence of the leakage from the above flat after i sent proof of evidence then they ignored my claim. Also i found out they cheat when building require cctv installation this factors had a personal cheap deal with the cctv company & charge us more than actual price they paid to the company. Also after cctv installed the building all the flat owners keeps paying garden rubbish removal which is strange not a single occasion factors investigated what is point put cctv in the buildings . Everything looking suspicious"

A truly dreadful factor. There has been an incredible lack of transparency and basic communication the moment anything beyond the most routine of repairs is involved. We've just been informed of a compulsory fee for a tech update. On closer inspection, the CEO of Otagotech is also the Service Delivery Director of 91Bc... Good grief...

Always have great dealings with 91BC.They have been to easy deal with, and impress with their high standards. Would recommend them to anyone who is having problems with their existing factor.

Had them as factors at a rental property for a few years, never had cause to call until this weekend with an emergency. The guy who answered the phone sorted the problem and had a plumber on site on Saturday. Happy with that. Not best pleased that there web service is now a subscription but it's a good application so to be expected I suppose. Still cheaper and more available than the predecessor. 4/5.

If I could give no stars I would! I'm sick to my back teeth of this company. I've had nothing but issues, which i normally need to resolve myself. It took almost a year and half to get a leak fixed in my ceiling due to the apartment above. I'm still getting calls from the insurers 2 years on! Management fee? what are they managing? i've just had a invoice for £197.00 (this is the 1 share of 6), a month before Christmas for 6 months worth of electricity bills. why have they gathered the bills and why has there not been a review on the electricity provider?Last month they charged £30 for a portal license, why should i as a customer pay for this? if 91bc want to invest in the It to make it a better customer journey/experience then they should be paying the fee themselves.Honestly avoid at all costs! you can see from my other google reviews i don't complain but i don't want anyone else to fall into this trap.

Conned us into their clutches with super low fees & a few months later DOUBLED them, with no consultation & claim a Tech update is the reason. Bullcrap. If you're a company planning something big and expensive like that, you've quite likely known it was in the offing for at least a year. And as we are customers you ASK our permission and tell us HOW MUCH its costing & what benefits it brings to us. I'm being ignored for asking

Poor factor, terrible communication. Factor has recently charged every customer a license fee for a 'tech' company, owned by the directors of 91bc. No consultation was carried out. I emailed them a list of questions, received a generic response. I followed up with a phone call and a written response was promised by 91bc and was never sent. Seems like a nice way to take c£1m out of their customers pockets and into their own...