Octavia Foundation

Friendly staff and very helpful. Great prices in Pimlico. Shadee is lovely and attentive, and Eleanora is so kind.

Super lovely shop! Beautiful dresses and high quality designer brands. Got a cute cup.

Wilton Rd branch. The weekday opening hours stated are 10am-18.00pm. When I got to the door at 17.15pm it was locked, as the shop looked busy with customers, I gained the attention of a staff member to confirm the closing time, they replied 18.00pm . Yet it was only 17.15pm. The reason for this , was a volunteer party. Please In future could you put a Closing Early" note on the door to avoid disappointment.I had to give one star to enable me to write this review."

Great spacious store with racks set up very nicely. Good selection of clothes and a small corner for bric-a-brac and pictures. Not too many books if this is what you're after. Changing rooms available. Staff are friendly and polite.

Having donated several bags of good quality new and nearly new items to this branch since it opened, I was a little stunned to receive poor customer service.Whilst donating, I saw a pair of boots I liked, they were a bit overpriced, but decided to wait and see if they would be reduced. I went in the shop a couple of weeks later to discover there was a sale in ladies shoes section. The boots had been discounted from £45 to £25 so I decided to buy them, the cashier charged my credit card £45, I told her that there had been a mistake and the correct price were labelled on both soles. She called her manager, who was hostile and insinuated that I had changed the price sticker, when I asserted that ALL the ladies shoes had sale stickers, she responded that was a mistake and there shouldn't have been a discount nor would she honor the discounted price clearly marked as £25 on the soles of both shoe.Whilst I know that the staff are volunteers, some of them stroll around the shop as if they are in a high end boutique but without customer service skills or knowledge.Due to this incident I will no longer be supporting nor donating to the charity. There are plenty of charity shops around Victoria to donate and support.

This shop looks very pretty but some of the prices are bizarre. They have a capodimonte figure in their cabinet for a wait for it , an apsolute crazy price of £300 I will repeat £300 this figure is apparently £800 online .please, please stop doing thisIs one of the cheapest capodimonte items you can buy on ebay you can get them for £20 like this.

I bought lovely jewellery and a scarf today! Thank you

Staff can be extremely rude. Had a terrible experience while coming over with donations, and needlessly to say, will not be coming in the future.I understand this is a charity store, and staff are likely volunteers. However, I certainly mean no disrespect to anyone, and it’s not okay when they are downright condescending to me - even if they are a volunteer and are having a busy day.I will be avoiding the store simply to not have to deal with the unpleasant presence of their front desk staff in the future.

A huge range of clothes and items for everyone to choose from. Luxury designer clothes can also be found and most are brand new that are rarely available in other charity stores. They have fair pricing from the upper end of the price range to a lower priced range. Always pleased! Amazing staff and support system in place. Excellent training for new starters and all team members are welcoming!

I really appreciate people who are working here especially Shadee .she is always trying to give a helping hand to customers and really passionate about her Job .last but not leat the prices are amazing