Royal & Sun Alliance Insurance Group Plc

My vehicle was damaged by a 3rd party on 26th August, I am still awaiting collection of the vehicle and no update as to when the car will be repaired.

Really bad ,they say your covered then when you make a claim your not people stay away go elsewhere bad company

This company extends no Sun (happiness).. and no Royal (made to feel special) either.. unprofessional, impersonal and lacking in humanity. Total absence of claim coordination or felt sense of care towards my elderly parents. It’s hard to imagine that that this company can enjoy any credibility or integrity. They surely know their own values are compromised at every encounter .. my 85 year old parents left without communication or care and no washing machine for 9 months after an accepted claim.Horrible and inhumane company.If you are looking for insurance.. avoid these people ..for they will surely betray your expectations.

Our car was driven into on the 12th of June 2023,IRG were chosen to repair it by Motability’s insurer RSA (Royal Sun Alliance) via their ‘Activate group’ to process via their portal. Any enquiry via this fobbed me off.The repair was a minor one, a bumper skin.I made all parties more than aware that the car is my wife’s disability car that in addition to her condition she is also undergoing Cancer surgery and treatments.Enterprise Hereford left us without a car for a week, then sent us a car that was not practical for a wheelchair, had a slow puncture etc.Following advice from Motability I contacted RSA and raised a ‘a level one complaint to the repairer’ suddenly I was the repairers best customer, they were ‘fast tracking’ the car (!) and I would have it that afternoon.Days after the car was returned these 3 separate emails all came through together.1st.'Good news! Your vehicle has been estimated’.2nd 'We have some great news! The repairs to your vehicle have been authorised.'3rd 'We are pleased to confirm that your vehicle has been redelivered to you.'Our Motability car was not returned to us until the 28th of July 2023.Probably because of the position they were in the repairs were hurried, and the actual repair was done sloppily, poor masking of a part that should have been removed for painting leaving an obvious line of overspray. I will take it somewhere else to get that rectified, I could have rejected it but when would I have got it back?This whole process has clearly been driven by a focus on profit with zero concern for the customer or their circumstances, RSA are losing their cover insurance for Motability which is not a surprise and hopefully Direct Line will prove more competent than RSA and deal with matters professionally.I have approached RSA for loss of use lease refund for the week without a car, no reply!

Absolutely professional service.Always make my concerns go away and offer reassurance.

A terrible company, they have no care to the customer. I made a phone call in 2021 to see if I had accidental cover.I was told I was not covered,which was fine. But since then I have found out that they have put this down as a claim which now affects my premium.I have emailed to kindly ask if this call can be removed but they are refusing to do so.

Use this company at your peril. Had a no fault accident 2 weeks ago. Told by RSA not to use the third party insurance. I would still be waiting for RSA.The Third Party (Aviva) has repaired my 5 week old car in 2 weeks at their own repairer Solus Bolton.

Lucky there getting one star . Absolutely appalling customer service I was lied too three times and they said we don't record phone calls to listen back on calls previously made.

Very unhappy with R&SA due to them breaching confidentiality and mis-selling my B&C policy.Having reported the breach of confidentiality to HO they didn’t seem to care, so the next step is to escalate to the FCA.Suffice to say I have taken my business elsewhere and won’t be using R&SA in future.

Cancelled policy as they claim we are running a business from our home which is not the case and was bought up in passing during our conversation on the phone. They will really go below the belt to not sort issues on their end. ZERO STARS AVOID AT ALL COSTS