Rowlands Pharmacy Bradford Royal Infirmary

Slowest pharmacy ever. Came when it was really quiet to try and avoid having to wait but was still waiting 40 minutes. How long does it take to pick a box from a shelf and put a sticker on it? Staff have no urgency whatsoever.

Visited the doctor at the hospital who was prompt and professional.Was advised 20/25 minute wait for the prescribed medicines. Took an hour and they did not have them all and would have to return. Informed the medicines were ready to collect as they were ready.Called to collect and had to wait 20 minutes as they could not locate them. Wish it could have been 0 stars.

Horrible service ever.Kept me waiting for 40 minutes although i told them that my son was in the hospital whole night and he just got discharged so he needs rest nd medicine. We cant wait soo long. Still they said we cannot do anything, you have to wait. After 40mins the guy said one of the medicine is out of stock nd you have to come back again to pick up.Honestly i have never experienced such poor service before.

Very slow very long waits should have more staff working to get through the patients. Queued for over 30 mins to just advise I have a prescription. Then nearly 2 hours to get it. The lad at the till was nice and poor guy bless him was rushed off his feet. They seriously need to improve this as after being in A&E for 15 hours then having to wait a further 2.5 hours to get the prescription is unfair. Wasn’t just me also a good 15-20 in the same position as me! Seriously needs restructuring.

Worst pharmacy I have ever been to, they know you have no choice but to go here as you can only get you hospital prescription for here. So they exploit this by working at snails pace and making you wait an hour just for your medicine and it’s not a one off as every time I have been here it’s the same wait time. What a joke, it’s like they take satisfaction in making patients wait

Try to get through on the phone Saturday morning nobody answered . So had to assume i could collect my prescription. When I arrived at exactly 1.25. The shutters were down . I had just travelled 25 mins and closing time should be 1.30 . I wonder if the cctv would catch them closing early? And how long had it been shut before I arrived??. Looking at the reviews how are these people getting away with it. .@Rowlands have you any interest in honouring your opening hours ? What sort of service are you running here ? Can I just shut when I feel like it and still get paid??@Rowlands Sort this out please...and honour your contracted hours ...not too much to ask is it ???

No stars at all for this terrible pharmacy. Obviously when you get a hospital prescription you have no choice but to get the prescription from there and unfortunately I've had to use them nearly every week for about 8 weeks. Each time the wait in the queue is atrocious, usually around 40 minutes. Each time there's 3-4 members of staff. When you get to the front of the queue, EVERY SINGLE TIME they will tell you it's a very long wait, this has been 1 hour to 3 hours. There's no sign anywhere telling you this so you can make the decision to queue or not, there's no member of staff giving the odd shout-out that this might be the case, no every time you have to queue first. And best of all, if you go any time after 345, they'll tell you to go back the next day as it's too close to their closing time (which is still hours away but they're that slow). I don't know why Rowlands keep their name attached to this.

Came to collect my daughter's prescription, which was sent down to them internally 6 days ago.I was the only one in the queue and 1 other person waiting. The prescription wasn't ready. I asked how long he said 10 minutes.30 minutes later I asked how long to be told not long. Nearly 1 hour later before I went up again and asked to be told just waiting for labels to be put on them. Fella that came after me and was told 15 minutes got his prescription before me and I'd being waiting 30 minutes at this stage. How does that happen.Absolutely shocking. Wouldn't mind don't even get a choice of which pharmacy I use. It has to be this one.I collect my daughters prescription every 3 months. It happened the 1st time and I just presumed staff shortage but this time there was ample staff there.

So I come to collect my prescription, which was sent down to them internally over 1 and a half weeks ago.I see about 3 people in front of me in the queue and 12 people sitting around. All talking about, waiting for 1 and a half hours for their prescription.It comes to my turn and my prescription is not ready and I get asked to wait.What a joke, you had the prescription for nearly 2 weeks and you thought you would sit on it ?This place requires new management.I collect my prescription every 6 months and never have I encountered, what I witnessed today.

Appalling service. The workers are nice and polite but the wait is terrible. Only came to pick up some drops and antibiotics. Waiting over 1 hour. Unfortunately, can’t use hospital prescriptions anywhere else.On the face of it this place sees little foot traffic but those who use it are here for a while….. bring a flask and a good book.