MERKUR Slots Newcastle

Attentive staff and a great choice of games. The app is a bit disappointing but the shop is always presentable and clean.

A fairly new addition to the Newcastle scene appealing to a mainly young clientelle full of gaming machines of all kinds in a noisy environment centrally situated Popular with this age group and very busy

Staff are very welcoming, Friendly smiling, the hospitality us straight on point offered drinks and snacks as soon as I entered… offered promotions straight away the atmosphere was warm clean and lots of machines

I found this place to be good, but however I find out after 5 month after the place opened and after winning a few draws, that I was no longer allowed in to play anymore, due to a friend working there? I would question this on several reasons, 1) how did the so called manager (Anth) and 2) the area manager female) not know this (after all they should know the rules) but they allowed me to play, until two weeks ago. Furthermore to this I found the place to be exessive in its cleaning.And what I mean by this is, as soon as you leave one machine to another the staff are cleaning it before you left your seat, hoovering up and leaving the flex for all to trip over , health and saftey need to visit on this matter,customer service is okay but please allow the customer to sit down, or look to what they wish to play before asking Tea/coffee/soft drink etc?please dont be disabled here as the disabled toilet is often closed for repairs.And the so called daily offers are truly bad, ( you are allowed to claim upto 10.00 cash match, however there is massive snag to this offer? you have to go in during the day to claim 5.00 and then go back in on the eve to claim the other 5.00, but wait for it! if you dont claim the aft 5.00 then you cannot claim the eve. seriously what a waste of time.I also add that the venue manager has told me that there is no point in making a complaint as he in his words (has the backing of Ken head office person on all matters of complaints, and fultile in even considering making one. seriously what you expect when they in secret relationship, talk about who you know and not what ! ( oh by the way Anthony the manager has gloated to this on many occasions to customers and staff)Please do not think of asking to use the toilet after it has been cleaned as you can be asked to leave under the rule (refusal admission) and he does not accept diability as a problem, these are the words of a manager, I seriously feel that his words such as I hate people and customers