Vision Express Opticians at Tesco - York Clifton Moor

Exceptionally bad! On Jan 9 called in about the uncomfortable fit of new glasses supplied by VE in Wakefield. Glasses bent round the ears but told needed a wider saddle bridge which they ordered. 10 days later called and found wrong one ordered! Manager Fiona Rogers ordered new bridge and 10 days later called to be told still the wrong bridge! Went back to VE Wakefield, though a 70 mile round trip and Graham sorted the problem in 5 minutes! Vision Express, Clifton Moor unprofessional!

I haven`t had an eye test for over six years - I`m in a wheelchair and it can be a difficult process. Robert (the optician) and Carol at Vision Express (Tesco, York) were absolutely fantastic and couldn`t have made me feel more welcome or comfortable. In addition to choosing a fab pair of trendy glasses (I`m 76) Robert's very careful and thorough examination discovered cataracts for which he has referred me for further treatment. I`m delighted with their service and would recommend them to anyone. Many thanks, Sue Williams.

The original link sent for reviewing sends you to vets for pets page also the track your order page is very poor. They’ve had my glasses for 3 days now and hasn’t been updated as even processing them to say expected due date is in 2 days.

I recently travelled to the Vision Express Clifton Moor to browse there range of glasses. I already had a pair I’d seen in a previous store in mind, and asked the assistant if they could order the pair in. After a phone call with head office they notified me that they could get the pair ordered and would ring me within a week. Three weeks later, I had not received a phone call so I decided to ring them. After being put on hold I finally get through to find that the paper work hasn’t been sent off and my glasses had not been ordered. I was then told they would found out and ring back. After ringing me back they notified me to tell me that they can now not get the glasses I wanted. This has not only wasted three weeks of my time waiting thinking they would be ready but also the service was poor that I wasn’t even notified sooner that they couldn’t get the frames I wanted anymore. If I hadn’t of rung I would still be waiting and don’t think the staff would of ever rung me either way.I am very upset with the quality of service and the experience I had at Tesco Vision Express - Clifton Moor. I will not be returning.

My wife had her eye test recently. She was very impressed with the whole procedure. As she is confined to a wheelchair she was treated very well by all the staff. Well done.

Went for my first eye test in more then 20 years, very impressed by the professionalism and knowledge of the staff.

AMAZING and profesional staff. Everyone was friendly and helpful and explained things fully whilst I was having an eye test and also when choosing glasses frames. Thank You=)

Vision Express is located within Tesco store on Clifton Moor York.I have been a patient of there's since 2012.I have been looked after by Optition Robert who I have every confidence in. He also looks after my grandson and other members of my family. They have a very good range of glasses and expert staff who will help with selection and fitting of glasses.

I had recent eye test at vision express in Tesco at Clifton moor. The optitian was great and Tara helped me pick some new glasses. She was very constructive with her feedback and a very friendly and lovely person. It was a great experience, thanks to the team :)

Extremely helpful service. Felt totally safe from initial registration with regard to covid routines in place. Full confidence in thorough tests, results and advice given by optician. Assistance and guidance given in choosing glasses was greatly appreciated.