Rent Direct Car and Van Hire Bury St Edmunds

Make sure that when you collect your vehicle you get them to record every tiny scratch or scruff - maybe take pictures. I took out a van to help someone move flat and when I returned it they charged me because there was a little scruffing on the rim of a plastic wheel trim - see photo (you’ll have to look hard to see it). It’s so small that even if I had noticed it when I collected the van I would have felt silly pointing it out. The van rental was a decent price but just be aware that it might get expensive if they charge you for every small bit of everyday wear and tear.

Great service. Excellent vehicles clean and reliable. Very good value for money.

Fast efficient service. Everything was processed by email. Deposit by card on the day. No hassle.

Needed a car at short notice was treated very professionally & car sourced straight away had no problems extending rental excellent service & very reasonable rates definitely use again if needed to

Had an excellent experience hiring a car from here. I’ve never hired a car before, my car had to go into the garage for the week and I needed to go away for a few days so hired from rentdirectuk. I’ve read many horror stories online about hiring cars and I was also ready for the hard sell on the excess but my experience couldn’t have been further from this. Yes I was asked if I would like the excess but after saying no thank you that was the end of it. I was not given any sell on anything for that matter. The two chaps that dealt with me, Paul and Peter were extremely professional and lovely to deal with and the whole process was smooth from start to finish. My car was essentially brand new which slightly intimidated me lol but after returning the car, there were no issues and I was given my deposit back. I’d highly recommend hiring from them especially when compared to the larger hire companies who I personally would rather avoid. The pricing is very good value and it was all very straightforward and I felt most importantly that they were professional and trustworthy. Highly recommended!!

Great service, Paul was really accommodating and sorted out at Van at short notice. Would definitely recommend and would use again.

I put 5 star the first time use them. Second time was a nightmares. They declined my booking and took money out of bank. I called them wanted my money back they didn't help me asking me the transaction is not successful should ask my bank . Which I did but bank said I need to ask them refund my money. I'm completely lost what should I do. This is disgusting.

I rented a van to move yesterday returning to rent direct for the second time. The prices are reasonable and the vehicles in excellent condition. The pick up and drop off was super easy and the customer service was efficient and friendly. A special mention goes to Pete who showed me the vehicle, explained the bits you forget to ask about and gave me a couple of useful tips. Thanks Pete and everyone at Rent Direct. I'll certainly be coming back

Great service and price! My car broke down on Good Friday which left me stuck without a car for Easter bank holiday weekend, when I really needed to be mobile. Rent Direct were available, helpful and and got me back on the road again, with a superb car that was like a spaceship! I'm a very happy customer!