Audio-Technica Ltd

Really nice customer service from Martin, he was really kind and helped me with a difficult return because of a DPD delay issue.

I struggle these days to play my LP's due to having Parkinson's disease and the tremors that can come with it so buying and setting up a new cartridge was going to be a daunting task and in fact I decided against trying to fit it.Trying the local dealers was proving fruitless so wanting to keep within the sound that I was happy with at Audio-Technica I contacted them in Leeds to find a very helpful and informative staff, the purchasing procedure went on weeks 'All at my fault due to illness but AT were always there to assist me and were happy for me to take my time...resulting in me attending their office in Leeds with my deck for the cartridge to be fitted by them all at no cost to me..the staff were pleasant and kept me topped up with coffee!I now have a run in time for the cartridge but its sounding excellent at the moment and my horns are singing sweetly.Thank you.Mick

My sincere compliments to the customer service of Audio-Technica UK for getting the issue fixed with my premium gaming headphones that had just passed the (Dutch/European) legal warranty period.Improvement point: I'm not so happy with the support I got from AT Netherlands (Amsterdam). I do have to say the technical Support in Montfoort was very good.

After only 2 years use the ear pads and headband on my ATH-M50x had deteriorated very badly so they look like they are 10 years old. I contacted Audio Technica Customer Service and they wanted £46.70 for the replacement parts, plus labour at £30/hour because the headband cover is not user replaceable. Audio Technica claim these parts are consumable" items so only guaranteed for 3 months

I had a cosmetic issue with headphones after long term use. Customer service responding fast and efficient way to solve problem on proffesional level.

Helpful customer service and great kit, bought microphones from here excellent quality.

Lovely clean car showroom with polite friendly members of staff

The customer service is a joke!I think they don't even take their job seriously!

Don't respond to emails. A little disappointed.

Very good customer support. Had an issue with a cable that was bundled with their gaming headset and I was anxious about having to go through an RMA procedure and returning the whole headset back but they were quick to sort me out with a replacement part without all that hassle. Nice headset too!