NatWest Allenton Derby

Not coming here again. Had a bad experience with the elder lady at the front when you walk in. Sure her name is Joy? Very rude and made you feel uncomfortable and asking a lot of personal questions about your money. Will be complaining to the bank manager!!

Very disappointing customer service. Trying to register LPA with them...told me they can't find the customers bank account details from there name, address post code and date of birth...no wonder I don't bank with them.....totally different to the NATIONWIDE who I had been to see earlier..they were BRILLIANT......

It's stressful enough having a 94 year old dad, who you are trying to convince, that swapping to a joint bank account is simple and easier for us both I, like many who have endured the frustration of trying to do everything on line and the frustration in the faces of the staff when asking for physical help, was infuriating. I have POA but it holds no stead. Having opened a new joint account and trying to swap from another bank to NW over the last 2 weeks, to be told it had been rejected... Because my name was first on the account. Despite them having dad's details photos and driving documents, I wasn't informed it hadn't gone through. Been with NW all my life and was treated much better at Derby branch... Time for a swap me thinks.

Going into this branch of NatWest was one of the worst experiences in customer services I have ever experienced. The staff that greeted me at the door was very pleasant but I am afraid this was the only plus of my visit. It became apparent from the start that she was only a gofer for a more senior member of staff that hides away in an office two meters away with the door open. After a number of messages from me to the member staff via our go between she managed to get up from her seat and talk to me face to face though a screen. I was trying to sort out my Mother’s finances as she has dementia. I was trying to explain that I had Power of Attorney and I had a letter to prove this. I also had the relevant papers, but she wasn’t interested and said she didn’t need to read the letter from the office of the Public Guardian. At this point another senior member of staff started to put her view but just started to talk at me. When I tried to explain she told me to stop as she was talking. I found this very rude and when it was my turn to talk she just talked over me. I then realised I had spoken to her over 12 months ago and she was rude then, so it must just be her way. When I have sorted my Mothers finances I will be changing her bank.

Short dark haired Member of staff needs training on how to treat customer who have just lost a parent and who needs to discuss accounts of deceased parent.Went in today said why I was there and expected to go a room to discuss details IN PRIVATE AS VERY UPSETTING TIME.GOT TOLD I WOULD HAVE TO STAND AT A COUNTER IN THE MIDDLE OF THE BRANCH IN FULL EAR SHOT OF ALL OTHER CUSTOMERS MY PARENTS DETAILS.THERE WAS A SIDE ROOM BUT EVEN THOUGH NO ONE IN THERE WAS TOLD DIDN'T USE IT FOR THAT SORT OF THING.!!!!

Staff always eager to train people to use automated services but not help otherwise.

Great for paying in coins, just pour into machine & that's it

The overall tone and attitude of the customer service representatives was highly unprofessional. They were dismissive, rude, and even condescending at times. It is disheartening to be treated with such disrespect when seeking assistance from a service that is supposed to prioritize customer satisfaction.

Quick Service. Polite and helpful staffs.

Incredibly helpful, friendly staff. I am dealing with a bereavement and the staff at the branch in Allenton have been so understanding and have gone beyond the call of duty to help me, which is much appreciated. Also, the online and telephone NatWest staff have been very helpful. I would recommend this bank anytime.