Fishermead Medical Centre

Ive been with fishermead medical center for over two years and I can not stress enough how amazing they all are. From the lovely lady's in reception to the nurses the GPS the physio team all departments. It's nice to finally be heard thanku to all the team and please remember you are all appreciated.

I have been a patient of Fishermead Medical Centre since 2008 when the Grafton Street medical centre closed. I have always found the staff very helpful , friendly, welcoming, and empathetic. During my years here, I have had particularly strong help from Dr K Ali and before her, Dr Lily Win. In fact, all the current doctors are supportive, Dr Alexander and Dr Kansagra.During Covid, they were all amazing. Very caring and careful about our safety and wellbeing.Some of the receptionists Kerry , Sue and Lee are always friendly and efficient. They love a bit of banter.Nurse practitioners Theresa and Jenny and Nurse Adeline are amazing, sensitive, caring and non judgementalI have a very good relationship with the practice secretary Louisa. I also get regular health checks and medication reviews.The digital system for prescription ordering, record keeping and test results is fantastic.The appointment system is very fair. I have often had to book procedures with Dr Ali and these are dealt with promptly without delay.I have gradually relied more and more on my GP surgery as I have developed greater co morbidities" and age related problems but none of the staff make me feel unwelcome or a burden."

Me and my family have had an amazing experience with this doctors! Especially one receptionist in particular was extremely helpful. I think her name was Alison but I could be wrong. She listened and was attentive and has been every single time she has dealt with me or a family member. She really makes me feel at ease no matter what my issue is and is a great asset to the team!

I've been with Fishermead Medical Centre since I was child and I am now 46!I've always found many of the staff so helpful and supportive with appointments and reminders,

Regularly have to spend multiple days trying to get appointments - there is one good gp & nurse in there but unfortunately it's a roulette as to whether you get good care or leave feeling frustrated

The worst gp in milton keynes!!I was feeling unwell, for months, I did blood test and still trying to call for the results, as soon they pick up the phone oh sorry try tomorrow, there’s no appointments available for today. Every day same answer from them !! Ridiculous!!!!

This has been my gp surgery for over 5 years now and I’ve never had an issue with them. I am always able to be seen my prescriptions when ordered are always done for me with in the time scale

Dr Ali was rude, terrifying and disrespectful. She would like shifting things on to you. E.g., the nurses told me that I should share my medication plan with my GP but the GP liked shouting instead of exploring my problem. As if She already knew everything about my problems and pain without any prior discussion. Super confident!Everyone in this Surgery I met so far would asks you same question, swing you back and forth between nurses and doctors and, literally no one knows about your health management plan.Except for one nurse, everyone happens to be rude. As if they are forced to do the job. So they follow the procedure - “ticking the box” only.Such a shame!

Can’t book appointments in advance and have to call on the day if you want to be seen. Call on the day at 7:59am, says I’m caller number 2 in the queue and still not through to anyone at 8:45am and still waiting…The appointments system is an absolute joke. I do not believe for a second that the receptionist come in and get straight onto calls at 8am, if you’re second in line you wouldn’t be waiting almost an hour to get through to someone.I have several issues needing to be seen to by a doctor but due to only being allowed to speak about one issue per appointment and never actually being able to get appointments, I’ve just given up on even trying. I’m only calling today because of my baby being unwell and after being advised by a pharmacist to be seen.