Leonardo Hotel Hinckley Island - Formerly Jurys Inn

Had a great Christmas get together with friends. Such a shame that they appeared under staffed Saturday afternoon. One poor girl behind the bar was having to serve drinks and deliver food. We unfortunately had to send ours back as the chips were cold and the bread on the sandwich had gone hard. Everyone who ordered food that lunchtime unfortunately said it was cold but some didn't like to complain. It was also freezing cold in the lounge we were in, and everyone had their coats on, the maintenance man didn't appear to be able to fix it. It was suggested we sat in the Triumph lounge where it was warmer, which we did, although the bar was closed in there. It would have made more sense to open that bar and close the other. The receptionist knew we had had problems as we asked if she could get some help for the girl on her own who was getting some hassle off some customers. She kindly gave us vouchers for a drink each. Hopefully the staff shortage at that time was a one off. Breakfast was very busy but we couldn't fault it. We also spoke to a couple that ate there on the evening and they said their meal was lovely. Our experience won't stop us from returning but felt the point had to be made about the young lady on her own.

Went to a Joiner Christmas party, can’t fault the staff, food was less than desirable, corridors were freezing with a number of external doors open, even freezing at the bar in the party room.Ended up staying over, room was tired but overall still had a very good night.Real shame about the food for £45

Stayed for two days whilst in the area on business. Checked in late on the first night and the gentleman on reception was very accommodating and didn’t charge me for the fries I ordered which was a lovely gesture. Unfortunately when we checked in to the room it had a blocked sink and dirty towels which was very frustrating. We did get offered to move rooms but it was 3am and we had already unpacked our belongings. When we came back the second night the gentlemen on reception was very rude when we asked if we could pay for late checkout on the day we were due to leave, he said that the hotel was fully booked (even though it wasn’t) and I did ask him why we couldn’t stay in the room till late checkout ends as I don’t see how they are going to put another guest in a room with a broken sink ?The rooms are nice if all facilities work. The service is hit and miss unfortunately so please be aware. And the location is central and nearby to local amenities.Also please be aware the food isn’t consistent.. we ordered Fries on the first night and they were lovely triple cooked fries but on the second night they were burnt oven chips. And the pizza was burnt too.We also waited 15 minutes in reception on our second night for a member of staff to deal with our request.I rate this hotel a 3 out of 5

We enjoyed our stay, beds were comfortable, food and service were excellent, staff friendly.The only issue was the extractor fan was broken in the room toilet. And the bathroom wasn't very clean. As a friend of mine paid for my room I didn't complain, had I, I would certainly have made staff aware.

This has been our second stay at this hotel and third time at a Leonardo Hotel (Oxford) and both had great service throughout our stays. Abbie was amazing at sorting our booking and even added a personal touch to our second stay with vouchers for drinks and treats in the room. The pool is lovely - remember to book ahead! The food was delicious with a good variety of options - catering for a dairy allergy. The restaurant staff were friendly and checked that our children had what they needed.We will be back again!

Is what it is . Big hotel in Leicestershire. However,it was clean, warm,tidy and friendly. My only gripe was there was only very inexperienced member of staff behind the bar for what seemed ages Saturday afternoon. Other than that,it's fine

Huge place, I had a wonderful room (319), very spacious and clean.They seem very short on staff, getting a drink was problematic several times.Food was abysmal, I appreciate catering for so many but I was poor.Quite an achievement for breakfast to start at 7am and the hot buffet food to be already cold as I sat down at 7.05am.Don't forget to ask for the barrier code on exit as reception staff seem to forget to mention this as you check out.

Emma from reception was very friendly and welcoming. She provided amazing service for me and my husband during our stay. We came for our anniversary and had mentioned it to her. She gave us a voucher for a free prosecco bottle. Definitely recommend the hotel and most of all thank you so much Emma for making it a lot more special for us. Will definitely return!!!!

Had another fantastic time at the Leonardo hotel Hinckley. The food is always great but the service is fantastic. Chaz went above and beyond what a normal waiter would do. We wanted for nothing. This is why we come back to this hotel.