Trilogy Active at Danes Camp Leisure Centre

The pool is in need of serious modernisation or better yet, knocking down. It's dirty in and around the changing rooms and the pool is freezing. We had to leave after 15 minutes as my daughters lips were blue. The water play area doesn't work properly. The cafe is never open. Not an enjoyable experience and I wouldn't return. If you want to take your children swimming avoid this place at all costs.

Took the kids swimming here before and had no issues. The pool is a bit chilly for kids. However I went today and asked if I could just leave my buggy round the corner and the staff member wanted cash in exchange for a key to lock up my buggy. Said I was happy to leave it but no she said I had to leave my phone with her in exchange? I wasn't planning on stealing a lock or key for God sake. Then the sign said hand over car keys or £5 cash for the buggy lock. I didn't bring cash because the website clearly states (when I looked) they only accept card. Wasn't very impressed and made me feel a bit uncomfortable and now feel like I don't want to return again.

Pre Covid lockdown I was a member of the gym at Danes Camp and really enjoyed it.In the past couple of months I have tried to join a scheme at the gym at Danes Camp. It has been a nightmare. The whole saga over the past 2 to 3 weeks has been a very stressful, protracted process. All I have needed to do is re-arrange an induction appointment. I’ve called numerous times to secure a new appointment, have been promised a call back to sort this but have had nothing. It seems that the central customer services centre runs on stonewalling and obfuscation. I tried to ask to speak to someone to get a refund of the £15 I paid and to cancel the scheme I was to join. It seems that, yet again I’m being stonewalled - being asked to call customer services again tomorrow or e-mail. This is completely unacceptable.Based upon my nightmare experience, I’d advise avoiding Trilogy off you want to join and gym and look at other gym providers in town of which there are many.

Small leisure pool, quite full as it's school summer holidays but good fun for the grandkids. Still looks very much the same as 35 years ago when I used to take my kids swimming their.

The swimming pool is perfect for families and made for a magical childhood. On Fridays, they hold a session for children, supervised so that parents don't have to attend with them which was very fun back in the day.They need to make their website clearer. Having moved to Cornwall, I missed skating here and had been waiting months to return and skate. At reception, I was harshly told you must book it online (first I've heard of it, I've skated here since 2014). I was turned away, they wouldn't make room for one person. As a neurodivergent, this embarrassingly caused me to have a meltdown. I had checked the times of the session before going, if their website was clearer in there being a booking rule, this could have been avoided.

Great child oriented swimming. We go regularly with our 6 year old niece who loves it.You need to book your time slot but that way you get a fair amount of time in the pool and it doesn't get too crowded. There are both mum and toddler as well as dad and toddler changing rooms on top of the individual changing rooms.Some of the facilities are a little tired but it is 30+ years old

Female Swimming instructor should be ashamed of herself for humiliating 5-year-old children and making them have low self-esteem!. Disgusting and unprofessional conduct and I do not recommend anyone to waste their money, I'd of given no stars had that been an option. The staff require training in dealing with customers and assessing children

This was the most futuristic building in the world when I was a kid, but it looks a bit dated now. However, the facilities are fine, but the car park can be crowded if there are special events on.

My 3 year olds first swimming experience. Loved it. Thank you

Kids were accused by lifeguard of making fun of another child which they weren't. Were eyeballed the whole time they were in the pool by said lifeguard making them feel uncomfortable