New Earswick Surgery (Haxby Group)

JUST GOOGLE IT! Advice from an unhelpful ignorant receptionistMy mum was in crisis and as a last resort I stupidly thought her gp surgery could help as I am struggling to care for her. She has schizophrenia and is disabled , I went to get some help with her pip claim and said that her condition has got a lot worse and she needs more support i explained her symptoms and this set my mum off who started shouting and said she didn't need any help. I tried to calm her down and pleaded with the receptionist to help me by contacting the mental health team or the crisis team . My mum was having a pyschcotic episode and needed urgent help. I was told by the receptionist this was not her concern I should just google the number. I said you have a duty of care to which she angrily replied don't try that with me then she sat down at her desk and pretended I wasn't in the room. I took a photo of her to have a face to identify who my complaint was about then she got up and threatened me I left very shaken and barely able to think. I managed to find a number and contacted the crisis team and the police. PLEASE TRAIN YOUR STAFF HOW TO DEAL WITH SCHIZOPHRENIA AND PYSCHOSIS , YOUR RECEPTIONIST IS A DISGRACE ! This is mental health discrimination shame on you ! If someone came in to the gp surgery with a bullet wound would you tell them to just google it?! I really hope you never have to deal with mental health problems as there is very little compassion and support.

Been a few times, park8ng is excellent,, staff are pleasant and helpful, service is good.

The Dr and nurses were very very helpful and friendly to me and my staff

My Husband’s appointment was at 11:15am so we got there early around 10:50am we been waiting over an hour to get seen to

Really great care given today really understand what I wanted

I believe I am a level headed person but when the practice just fobs you off. Its an insult and unprofessional in the tenth degree.