Virgin Active

After 4 years being a member I have cancelled my membership. Poor variety of classes, really good instructors left, and attitude of staff is below the customer service level. They give you few free passes to use by APR and then they asked me to pay 25£ to bring my daughter for a visit! Though yoy club is increasing membership rates without any justification. Would not recommend. Gym feels empty and a lot of class cancellations in the last few months. Clearly they do struggle for staff.

Virgin Active UK What a rubbish company, Virgin Active UK are. whatever you do, join a gym that sees you as a customer, not just a monthly subscription. Not sauna or Jacuzzi for over a month at their Twickenham branch, no comms. I have phoned and asked to speak with membership 4 times, over the last 6 weeks, and not one person has called me, Yet if I paid them 20% less next month, I am sure they would be calling me. Go somewhere else, for your own sanity.

Just don’t even bother! This place is so so over priced for what other gyms are charging for much less. The equipment is really old and the spin bikes constantly break. There wasn’t a working speaker in the spin studio for over a month. There’s no air con in the ladies changing room in the peak of summer. There’s no flexibility in the class schedule for people that don’t work 9-5. They never do new or exciting classes. They recently started a kettle bells class - however put it in at 12pm in the afternoon in the middle of the week!? I found it impossible to cancel my membership despite me complaining being charged 100£ a month for all of the above.The only highlight was that the staff were lovely, always helpful and the spin instructor Stephen was brilliant.Don’t waste your money by going here, there’s much better gyms out there!

Just wanted to leave a review about Club V- the children’s crèche at Virgin Active Twickenham. My little one started there around 4 weeks ago and I was apprehensive at first, due to him not being without me before but the staff were reassuring and he has settled in just fine. All the staff are very approachable, smiley and welcoming to us both and I feel at complete ease when using the gym or swimming knowing he is being looked after by such a great team and in such a fun and stimulating environment! A special mention to Hannah who runs everything overall. She is amazing! A big thankyou to you all!

Overcharged, not refunded, and robbed of peace of mind:I was charged £180 for a month of PT sessions, beyond my initial 3 month PT package. I had told my PT that I did not want to have sessions beyond the 3 month package. This did not seem like a big issue as I could just ask for a refund. So I did... in February.I was told that the head office would issue my refund and I would likely receive it in March. The money did not arrive – I then spoke to someone different at the Twickenham branch, in person and via email, and was told that it would be sorted. The money still did not come through – it is the mid/late August now. I have had to continually chase emails with the relevant member of staff and I am currently not getting any responses. I have had to ask to speak to the relevant member of staff many times that I have come in, to workout, to relax. Since February, my peace of mind has been robbed – this was not a mistake that I made, yet I am the one putting in ALL of the footwork. It feels like because I was so kind and patient in relation to this issue, it is being taken advantage of.I did not want to write this review, but this is beyond a joke at this point.

The Virgin Active baby creche - Club V - has been a game changer for my maternity leave. My son loves every second he spends there and doesn’t want to leave when I come to pick him up! The staff are wonderful. Highly recommend!!

Virgin Active gyms are quite comfortable. I used this complimentary on a match day at the adjacent Twickenham Stadium. The conditioner in my shower did not work properly.Aside from that issue, this is a well organised, large gym.They have pool and spa facilities and an enormous climbing wall in addition to the usual gym facilities.Worth joining if you want to pay for membership and live locally

A member of the Virgin active Nottingham gym and was working in the London area. I wasn’t quite sure if you were able to use other Virgin active gyms so I rang up the Twickenham branch to see if I could use the gym at 12:45 in the afternoon just in case. In which I was told clearly on the phone I was able to use the gym as I was already a member at Nottingham.Great!So I drove especially out of my way through London 45 minutes. Paid for parking to then be told at 4:45pm I wasn’t able to use the gym and if I wanted to use the gym to pay £28 fee by Anthony the manager at the gym.It would have been great to of been told this over the phone and then this issue wouldn’t have happened.However then to be told you can’t use the facilities because my gym at Nottingham is a low tier gym over the phone would have been fine. Rules are there, that’s fine.But to be told on the phone one thing and then to arrive another thing was really disappointing and felt extremely unwelcome. And when I explained this to the front desk it would have been nice I feel to of been provided a reduced rate to pay maybe? But to be fully dismissed and being made to feel inadequate due to me being a member of Virgin active Nottingham “the lowest tiered gym in the country” words from front of desk was quite rude I felt.Make sure you head on down to Virgin Active Twickenham if you enjoy an unwelcome front of house!

I came here on a guest pass given by my friend. I was expecting a good gym considering the cost of the membership, however I was disappointed. Despite being a good gym it was hard to justify the monthly price. The walkway to the jacuzzi was very unclean and smelt like sewage, and the shower area again was very unclean and smelt like sewage . I have spoken to members in the day and they had said it had smelt like this for a while.The steam room was possibly the worst I’ve ever used. Very unpleasant smell and no steam!Disappointed to say the least, I have heard other branches are better at upkeep.

I was a member for 12 years, a incredible gym. However I decided to leave, as the standard of equipment is not up to scratch for what you pay, for example the leg curl machine has been damaged for months. However if you’re looking for a leisure gym with a good crowd and great spa facilities, then I would recommend joining this gym :)