FedEx Station

I’d give a 1 star if I could. My parcel has been out for delivery Monday, Tuesday and today (Wednesday) and I have sat at home waiting for it. Shocker it’s been updated as delivery tomorrow now and I’m not here to receive it. Live chat was useless and no one helped with anything. Can’t call as it’s a premium number that charges you 2637473p per minute. Shocking

Easy to find and didn't wait long to hand in my parcel

Appalling service. I ordered a parcel from the States. It took four days to get to Luton and another seven to go the last ten miles. You can't contact them if you don't have an account (you have to be a business for that). I couldn't rebook except for one time (on day two) when I asked to get it re-directed to my secure place. They just ignored that and kept trying to deliver to my flat. One day I was told it was getting sent the following day, it never left the depot. No explanation, no apology, just re-booked their end the day after they forgot. When the parcel finally arrived there was a hand written note saying to deliver after 4pm (due to a phone conversation on a private number where I told them what time I get home after work), it was delivered at 8:30am. I tried getting a refund but apparently I can't do that on my order. They are so bad, they make Evri look good.

My delivery was spot on, positive, cracking, reflecting, I thought presenting and rewarding, really. You are savvy.

A parcel (used hearing aids of old aunty) coming from USA was being held in transit for more than 7 working days. No one reached out to us to inform about next steps. We called and called and called mostly without any success. The virtual assistant said Your parcel will be delivered as soon as possible". When we finally were able to speak with an actual human agent he said we need to pay taxes and duties. Apparently he sent us an email with the link to pay